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Solution Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink and Others)

Solution Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink and Others)

SolutionResolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink and Others)
Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink and Others)
Friday - last edited Friday
Tags: #Highlighted Thread #Official #Firmware Update
Model: Deco BE63   Deco BE11000   Deco BE25  
Hardware Version:
Firmware Version:

Hey Everyone,

 

Recently, we received feedback from several users experiencing frequent difficulties connecting to Google services (e.g., Google Calendar, Gmail, YouTube) while using Deco Mesh Systems on the following ISP networks: Starlink, ISOMEDIA, and Fastel.

 

Our teams have investigated the causes of these phenomena. If you are affected, please refer to the information and solutions provided below.


Applies to:

Deco BE65/BE63/BE11000_V2.0/2.6
Deco BE25_V1.0/V1.6

 

 

Phenomenon:

Recently, we received feedback from several users experiencing frequent difficulties connecting to Google services (e.g., Google Calendar, Gmail, YouTube) while using Deco Mesh Systems on the following ISP networks: Starlink, ISOMEDIA, and Fastel.

Upon further troubleshooting, we determined that, in most instances where this phenomenon manifests, the IPv4 WAN subnet mask is configured with a prefix length lower than /16, such as 255.192.0.0 (/10), 255.0.0.0 (/8), or 252.0.0.0 (/6). This configuration is likely contributing to the connectivity issues observed with Google services:
 

fff5db1fcfd54c5a9f82f280f44d071d

 

Available Solutions:

Users experiencing this phenomenon are encouraged to install the following beta firmware options as a workaround. 

  • Official firmware versions are planned for release soon to address this behavior.
     
Deco BE65/BE63/BE11000_V2.0/2.6 1.2.0_build_20251103_Beta
Deco BE25_V1.0/V1.6 1.1.0_build_20250912_Beta

Note: 

  • Pre-release and Beta firmware should be used at your own discretion. We cannot guarantee the functionality of features or technical support for Pre-Release or Beta Firmware. 
     
  • For instructions on how to install this beta firmware, please refer to Method 2 here: How to Update the Firmware of Deco
     
  • If you are not comfortable using beta firmware, please wait for the official fix or contact our support teams for assistance.
     

 

If you also experienced a similar issue on other Deco models, please comment below with the following details:

  • Deco model and current firmware version
  • The Internet service provider and  IPV4 WAN Subnet mask on the Deco App > More > Internet Connection > IPV4 Subnet Mask
  • The web resources that can't be accessed.
     

Thank you for your continued support and for being part of our community.

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Re:Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink and Others)
23 hours ago - last edited 23 hours ago

If you are experiencing any issues with this beta patch, please follow the instructions below.

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

Send an email to forumsupport.usa@tp-link.com with the following information:

Subject: [Forum Escalation][ID 848144] Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink and Others)

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/848144

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

 In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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Highlighted Thread Official Firmware Update
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