@Deco-user645454 

Hi, can I have the current firmware version of your Deco BE67?

"my devices not loading sites/dropping connection for like 30 seconds randomly. They are still connected to the WIFI and the decos do not turn red. Then suddenly the internet connection will come back and sites will load again."

-Are they mainly wireless clients, 2.4GHz or 5GHz?

-It is recommended to set the IPV4 DNS to 8.8.8.8/8.8.4.4:How to change DNS server settings on my Deco

Wait for your reply.

Best regards.

  @Deco-user645454 

Hi, thank you very much for the quick reply.

It is recommended to send an email to forumsupport.usa@tp-link.com with Subject [Forum Escalation][ID 851448] Deco BE67 network instability

Please try to include the following details in the email content:

Forum link: https://community.tp-link.com/us/home/forum/topic/851448

Hardware & Firmware Version:BE67(US)_V1.60_1.0.3 Build 20250612

Description:

I am having issues with my devices not loading sites/dropping connection for like 30 seconds randomly. They are still connected to the WIFI, and the decos do not turn red. Then, suddenly, the internet connection will come back, and sites will load again. I turned off the 6ghz channel, and it stopped happening, which is frustrating because that is a main selling point of wifi 7. My guess with that is 6ghz and 5ghz are constantly switching or fighting, idk. Also, the main deco has been fine with connection, but the 2 secondary notes randomly disconnect and turn red until rebooted, like they lost connection.

Any Other Relevant Information if you've found.

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.

Thanks a lot for your cooperation and support.

Best regards.