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Archer AX11000

Archer AX11000

Archer AX11000
Archer AX11000
Yesterday
Tags: #Firmware Update
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: ver2-2-1-P1[20250725-rel9119]

Ever since "upgrading" the firmware to 2.2.1 the router has become very unstable, dropping WiFi and/or Internet connections somewhat randomly. When it occurs, all devices lose connection. A power cycle recovers normal operation for a random amount of time, sometimes an hour or 8 hours or 24 hours. The release notes for this version indicate that downgrading is not supported. Are there other beta versions I might try? I work in the software industry on embedded network devices, so I'm quite familiar and comfortable with running beta versions. I work from home, and this issue is impacting my work and needs to be fixed ASAP.

 

P.S. The HW version indicated on the label is specifically 1.6, but the drop-down doesn't include that option.

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#1
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3 Reply
Re:Archer AX11000
12 hours ago

Hello @eendejan ,

Welcome to our community.

 

Besides updating the firmware, have you changed any other settings? Or added any devices to the network?

 

For an unstable connection, please try the suggestions below:

1) Connect a PC directly to your modem to verify if your ISP's Internet is stable.

2) Ensure the Ethernet cable connecting your modem to the Router is properly connected, and replace old wires with new ones.

3) Please change the DNS Server of the Router, log in to the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, and change the two DNS Servers to 8.8.8.8 and 8.8.4.4,  How to Change the DNS servers on the wireless router and DSL modem router (New UI)?

 

 

If the suggestions don't help, we recommend sending an email to forumsupport.usa@tp-link.com  with the following information:

 

Subject: [Forum Escalation][ID 851982] unstable network on Archer AX11000-V1.6 after firmware update.

Forum Nickname: eendejan

Thread URL: ​​​​​​​https://community.tp-link.com/us/home/forum/topic/851982

Model&Version: Archer AX11000-v1.6

Description: 

 

 

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the case.

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#2
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Re:Archer AX11000
7 hours ago

@Joseph-TP,

 

Hi,

 

1) I don't think that connecting a PC directly to my cable modem is a safe thing to do - there's no firewall protection. But I can verify that the Internet connection is not down by using my mobile phone to check the status via my ISPs website. I've done this before when my Internet was out due to their modem, and it accurately reflects the status. I did suspect it was my ISPs fault the first time and did this check, but since it started happening so often and only since I updated the AX11000 firmware, I know the ISP modem is not the issue. Besides, there have been cases where the AX11000 has dropped all WiFi connected devices and yet the Ethernet connected devices are still functioning and can access the Internet.

2) The explanation above covers this possibility as well.

3) It's not the DNS server. I'm unable to ping even known IP addresses (e.g. ping 8.8.8.8) directly from the command line when this issue occurs.

 

I'll send an email to support as you suggest.

 

Thanks

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#3
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Re:Archer AX11000
4 hours ago

  @eendejan Sometimes a factory reset and set the network back up again helps after a firmnware upgrade.

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#4
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