Pixel 8 Pro Phone drops and reconnects to the Archer BE550 continuously
I have a Google Pixel 8 Pro Phone that drops and reconnects to the wireless router continuously. Other devices (laptop, IPAD) work fine.
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Hello @Kazimur ,
Welcome to our community.
Have you tested the Pixel 8 Pro Phone on a different network? Can it work stably?
Please try the following troubleshooting tips:
- Update the Pixel 8 Pro Phone and the router to the latest version.
- Change channel and channel width to avoid interference. You may refer to Changing Channel and Channel Width on a TP-Link Router (new logo).
- Ensure the Pixel 8 Pro Phone is not included in any Parental Control profiles on your router, as this could restrict its access.
If the suggestions above don't help, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 855290]Pixel 8 Pro Phone drops and reconnects to the Archer BE550 continuously
Forum Nickname: Kazimur
Thread URL: https://community.tp-link.com/us/home/forum/topic/855290
Model&Version: Archer BE550-v2-1.2.5 Build 20251028 rel.38584(5553)
Description: Specific device , Google Pixel 8 Pro Phone, that drops and reconnects to the wireless router continuously. Other devices (laptop, IPAD) work fine.
Any Other Relevant Information: Please attach the configuration file on your BE550 for further investigation.
Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.
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