I purchased the Deco XE75 Pro (3‑pack, V1) because your marketing promises a “reliable, seamless, whole‑home mesh experience” with “AI‑driven optimization” and “superior stability for all devices.”

Yet here I am, running firmware 1.4.5 Build 20241129 rel 47521, with all three units connected via Ethernet backhaul, and the 2.4GHz band collapses multiple times a day.

This isn’t a minor glitch. This is a complete failure of the product to deliver on the features you advertise.

The Reality Behind the Marketing

Your product page claims:

• “Smart optimization for the best Wi‑Fi performance”
• “Stable connections for IoT devices”
• “Intelligent self‑healing network”
   

But the XE75 Pro can’t even keep a basic 2.4GHz IoT network alive for 24 hours without dropping every device in the house. That’s not “AI‑driven optimization.” That’s a system falling apart under normal use.

The Technical Failure

• The 2.4GHz radio drops entirely, not individual devices.
• Rebooting all three Decos is often the only way to recover.
• Forcing devices to 2.4GHz or tying them to the nearest Deco does nothing.
• Ethernet backhaul is stable — the wireless band is the problem.
   

And the biggest issue?

You give customers zero control over the 2.4GHz band.
No manual channel selection.
No ability to force 20MHz.
No advanced settings at all.

So when the Deco picks a congested or unstable channel, we’re stuck with a system that simply doesn’t work.

This Is Not an Isolated Case

Your own forums are full of XE75 Pro owners reporting the same 2.4GHz instability. Some users only found relief through beta firmware, which means TP‑Link is fully aware of the issue.

If a beta fixes it, why isn’t it being pushed to affected customers?
Why are we left rebooting our “AI‑optimized” mesh system like it’s a bargain‑bin router from 2008?

TP‑Link: Time to Take Accountability

Customers deserve more than silence and copy‑paste troubleshooting steps. We need:

1. Official acknowledgment that the XE75 Pro has a 2.4GHz stability problem
2. A real firmware fix — not a hidden beta
3. A timeline for when this will be resolved
4. Clear guidance for customers who rely on IoT devices daily
5.  

Right now, the XE75 Pro is not performing anywhere near the level your marketing claims. If TP‑Link wants to maintain credibility, this issue needs to be addressed immediately and transparently.

We’re not asking for miracles — just for the product to function as advertised.