Can't select Deco Model (no dropdown) to do manual firmware upgrade on Deco BE11000

Can't select Deco Model (no dropdown) to do manual firmware upgrade on Deco BE11000

Can't select Deco Model (no dropdown) to do manual firmware upgrade on Deco BE11000
Can't select Deco Model (no dropdown) to do manual firmware upgrade on Deco BE11000
a week ago
Model: Deco BE11000  
Hardware Version: V1
Firmware Version: 1.2.10 Build 20251229 Rel 42008

The recent automatic firmware upgrade destroyed stability on my very large Deco network (over 150 devices, 11 Decos) that was working perfectly for over a year. I am trying to update the firmware to the new beta 1.3 (from Deco BE65/63/68: Unlock Full Home Coverage with Deco Heatmap. - Home Network Community) but, when I try to select the Deco model from the web interface, there is no drop down to select from and I cannot upgrade the firmware because of that. How can I fix this, as network stability is a nightmare at the moment. BTW, I think the hardware version is V1 but not 100% positive.

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Re:Can't select Deco Model (no dropdown) to do manual firmware upgrade on Deco BE11000
15 hours ago

  @ddaggett4 

Hi, nice to see you again.

Have you tried the suggestion here to find the IP address of the specific Deco unit and log into its individual web UI:

https://community.tp-link.com/en/home/forum/topic/854924?replyId=1668716

 

Wait for your reply.

Best regards.

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