Brand new deco dropping Wi-Fi

Brand new deco dropping Wi-Fi

Brand new deco dropping Wi-Fi
Brand new deco dropping Wi-Fi
Yesterday
Model: Deco BE63  
Hardware Version:
Firmware Version:

I just purchased this 3 pack TP-Link Deco 7 Pro BE63 Tri-Band WiFi 7 BE10000 and set it up Saturday, February 21st, 2026.  Set up was seamless, and speeds are great with amazing coverage.  However, out of nowhere, the Deco has dropped Wi-Fi twice once on the 22nd and once on the 24th.   I simply have to cycle the power on the main Deco and in about three minutes it's back online providing seamless Wi-Fi again.  
 

I have checked the Help channels and done all the recommendations like making sure the software is up-to-date.  I have also scheduled it to automatically reboot every day.  However, it's still dropped wi-Fi today the 24th and I had to reset it. 
 

I only have a 30 day return policy with Amazon and I want to make sure this deco is reliable and does not drop Wi-Fi this consistently.  
 

any recommendations on what I can do to make sure this doesn't continue to happen?

 

 

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1 Reply
Re:Brand new deco dropping Wi-Fi
8 hours ago

  @Zcrid 

Hi, welcome to the community.

Can I have the current firmware version of your Deco BE63?

-The latest official version is 1.2.10 Build 20251229 Rel. 42008.

 

Have you seen any Deco turn red/flashing red?

-Or which of the following cases here is quite similar to yours: Fix unstable connection when connected to the Deco network

 

If you'd like to spend a little more time, it is also recommended to send an email to forumsupport.usa@tp-link.com with the following information:

Subject: [Forum Escalation][ID 858518] Brand new Deco BE63 dropping Wi-Fi

Thread URL: https://community.tp-link.com/us/home/forum/topic/858518

Model&Version: Deco BE63-V2-1.2.10 Build 20251229 Rel. 42008.

Any Other Relevant Information (Logs, Config Files, Images, etc.): xxxx

 

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.

Thank you very much.

Best regards.

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#2
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