Serious issues with BE800

Serious issues with BE800

Serious issues with BE800
Serious issues with BE800
Monday
Model: Archer BE800  
Hardware Version: V1
Firmware Version: 1.3.2 Build 20251015 rel.10659(5553)

I recently purchased a BE800 and it has been having serious problems. It seems as though it requires a reboot nightly, or it simply stops working. Frankly, as a software engineer, it seems like a memory leak to me, something that just causes it to fail over time.  

 

There is literally nothing useful in the logs, either. (By the way, my D-LINK from 20 years ago was able to log to an external SYSLOG server, but this unit is not, which is absurd.)

Is there a way to backlevel the firmware? This all started after an update.

Has TPLINK acknowledged officially that the V1 hardware is bad? I have seen a lot of references to that.

I am very upset about this, as I bought this quite recently and it was expensive.

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4 Reply
Re:Serious issues with BE800
Tuesday

  @tdnyc I have had a BE800 for 2+ years and haven't had any issues like that with it.  I am currently running the beta firmware on it and have not run into any issues.  Are you in a populated area?  Might be interference from neighbors causing some issues.  I was running the 1.3.2 until the beta one came out.  If I remember right I did a factory reset after applying the 1.3.2 version.

 

The beta firmware can be found here:

 

Archer BE800 V1 Support for VPN Merge, Guest/IoT Network Extension via EasyMesh, and More! - Home Network Community

 

If you install it, you can NOT go back to the 1.3.2 version.

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Re:Serious issues with BE800
Tuesday

  @DVair Thank you for commenting. 

 

I do live in a populated area (I live in Midtown Manhattan.) However, the device was functioning flawlessly before. I believe strongly that problems began when I performed the update.

 

Perhaps I will investigate interference again (although I don't think that's the issue, since as mentioned above, it was working fine before.)

I believe it is a software issue because performance gets worse over time. I have configured it to reboot every day now because it becomes almost unusuable if I don't. This is indicative of some kind of resource / memory leak usually.

Thank you for the link to the beta software. I am not likely to install beta software knowing that there is no easy way (or any way) to revert it.

I find it completely unacceptable that you can't revert to a prior version of the software.  For anyone reading this, I strongly recommend that you don't purchase this device. It is quite expensive and the situation with support and software updates is completely unacceptable.

 

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Re:Serious issues with BE800
Tuesday

  @tdnyc If your network setup is not too complicated, I would recommend doing a factory reset and manually setting up your network.  That helped me with some previous versions of the firmware.  (was also a D-Link user prior to getting the BE800)

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Re:Serious issues with BE800
Wednesday - last edited Wednesday

Hello @tdnyc ,

Welcome to our community.

 

Looks like your BE800 router will lose the network connection every night. Have you connected a PC directly to your modem to verify if your ISP's Internet is stable?

 

We recommend sending an email to forumsupport.usa@tp-link.com  with the following information:

Subject: [Forum Escalation][ID 860934] Serious issues with BE800

Forum Nickname: tdnyc

Thread URL: https://community.tp-link.com/us/home/forum/topic/860934

Model&Version: Archer BE800-v1-1.3.2 Build 20251015 rel.10659(5553)

Description: 

After updating to 1.3.2, Archer BE800 network drops every night.

 

Any Other Relevant Information:

Please attach the configuration file and system log on your BE800 for further investigation.

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.

 

 

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