@Hamaf Use "Offtime" - works better than "Parental Controls". Those are worthless, IMO.

Shonuff_24 wrote

  @Hamaf Use "Offtime" - works better than "Parental Controls". Those are worthless, IMO.

  @Shonuff_24  in time limits section I can't control when they don't use the phone! Only how much they use it whic is worthless for my case. I only have these bed time and time limits 

i email them and still didn't hear back but upon looking I think they intentionally did " limited " how the parental control works.. and if you want more control you have to subscribe!

I will wait for the answer, but if that was true, it will be the time I throw all these deco's in the garbage for blackmail and greedy.

  @HelpFixDecoApp Hi

no I didn't I just saw this thread after I've sent the email 

However .. how it's any different than contacting the support directly and explaining the issue ? Thanks

HelpFixDecoApp wrote

  @Hamaf 

 

The ticket goes to the engineering team and not the support team. 

 

Thanks 

ok I'll do it once I get home 

but atm can you confirm this is not a feature limitation ? Because when I deleted the profiles in in the section I saw something about subscription for advanced parental control.. 

  @HelpFixDecoApp 

Solla-topee wrote

  @Hamaf 

Hi,
Here are the instructions to set up the Parental Controls with TP-Link HomeShield. In the Bedtime settings page, if you select Every Day, then you can use it without subscribing to the Advanced Parental Control service.
Set up Parental Controls with TP-Link HomeShield 
 

Regarding the issue that the bedtime needs to cross midnight, please send us the email reference number(e.g., TKIDXXXX) after sending the email, and I'll forward it to the relevant team to follow up on your case.

 

Best Regards

  @Solla-topee 

hi 

I don't see sign of the HomeShield in the app .. I deleted the profiles and created another again all I see after I press the button in parental control tap is choose name, age range & icon > then another page opens to pic what phone and then done! Nothing else.. there are some steps in the guide you sent doesn't show to me, 

Do you mean the TK number for this email “ forumsupport.usa@tp-link.com  “ that have been mentioned here in this thread or my current chat with the support ? 

I have sent an email with the logs to the engineering team email today that was mentioned here but didn’t receive respond yet.

here's the number from the email with the support I’ve sent couple days ago:

TKID260551981