Parental Controls Reward button missing
I pay for the HomeShield Pro plan on a yearly subscription. Maybe a week or 2 ago, when I look at any of the profiles for my family, the "Reward" button is gone. I only see the "Block" button take the full width of the app on my iphone. I was thinking it may be related to an app update or firmware release so I've been waiting it out. But at this point I thought I would bring it up just in case nobody is aware of the issue.
What do you need from me to assist with troubleshooting the issue?
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Yeah that's not supposed to happen. Please use the steps below to open up a ticket with support so we can get this looked at for you.
First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.
I recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 862382] Parental Controls Reward button missing
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/862382?moduleId=2424
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
In the template above please fill in the areas that say [User Provided]. This will open a case with our engineering team, and they will work with you via email.
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Mine has been missing as well. i think this was an app update or firmware. Been gone on mine for the past month or so.
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I haven't seen a fix for it yet that is why we are requesting people to open up a support ticket so we can gather your logs to see if we cant find the problem and produce firmware to address it :)
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@HelpFixDecoApp I think TP-Link needs to go over their code and not user logs
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To your first point, I'm not going to lie — you're not wrong. As for your second point, it could be either one or both, to be honest, based on the things I've seen over the years.
Let me tag a member of the tp-link staff on this post. They might have another way to find out what's going on without you having to submit your logs.
Please advise.
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@HelpFixDecoApp ya the feature was there in the app and now it's not. I think more to do with the app then firmware for various models etc.
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I received an email back today:
"The R&D team has located the cause, they need to release a new APP version to fix the issue, they are working on it, I will update as soon as they release this new version."
Let's see if this new app version fixes it when it's released.
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