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BE65 – OpenVPN Client Connects but No Internet (Firmware 1.3.2 Build 26040912 Rel. 40631)

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BE65 – OpenVPN Client Connects but No Internet (Firmware 1.3.2 Build 26040912 Rel. 40631)

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Re:BE65 – OpenVPN Client Connects but No Internet (Firmware 1.3.2 Build 26040912 Rel. 40631)-Solution
Friday - last edited Saturday

  Hi everyone,

 

I had the same problem after the BE65 upgraded yesterday here in Spain. My set up is 1 x BE65 in router mode (main), 3 x XE75 Pros, 2 x XE75 & 1 x X50 all individually hard wired back to the BE65 through a network switch. Non of my subscribed wire guard VPNs would work including a home to home (UK to Spain) VPN server / client using the wire guard protocol. Non of the fixes detailed above resolved my issue (VPNs showed connected but would not allow streaming TV traffic to pass through). Eventually I FOUND THE FIX. Turn Off Qos at the top of the more tab in the app and hopefully your problems will go away.

 

Also to be on the safe side I have disabled auto update on my BE65 system located in the UK which for reasons unknown is still running firmware 1.2.0 Build 20250718 Rel. 43949. The server to client using 2 x systems with BE65s as the main router has been rock solid for nearly one year without any dropped connections so I would conclude TP links firmware upgrade definitely caused the problem for me. 

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#13
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Re:BE65 – OpenVPN Client Connects but No Internet (Firmware 1.3.2 Build 26040912 Rel. 40631)
Saturday - last edited Saturday

  @Giles-Mullen  Lifesaver! Yup — that completely fixed it. QoS was the thing breaking the VPN tunnel. I disabled it and everything works perfectly now.

 

Red frame QoS enabled

 

Green frame QoS disabled

 

 

b5b1be6cb3fe4867a89c32fb90850b32

 

@HelpFixDecoApp I hope TPlink can fix this issue fast and give us back QoS....

@Ryan

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Re:BE65 – OpenVPN Client Connects but No Internet (Firmware 1.3.2 Build 26040912 Rel. 40631)
Sunday

@Ryan 

 

Can you pass this info on to the engineers? 

 

Thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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Re:BE65 – OpenVPN Client Connects but No Internet (Firmware 1.3.2 Build 26040912 Rel. 40631)
13 hours ago

  @Yorchz @Giles-Mullen 

Hi, 
Thank you for your attempt and for sharing your experience. Usually, enabling the QoS feature on the Deco won't affect the VPN connection. In your situation, if you'd like to do further troubleshooting, we suggest emailing forumsupport.usa@tp-link.com with the following information for further analysis.

 

  Subject: [Forum Escalation][ID 864300] BE65 – OpenVPN Client Connects but No Internet
  Forum Nickname: [User Provided]
  Thread URL:  https://community.tp-link.com/us/home/forum/topic/864300
  Model&Version:  [User Provided]
  Description: [User Provided]
  Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

Once sent, a ticket will be created in our support system, and a member of the support team will follow up on your case.

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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