@DocXmas
Since you're experiencing lag and latency issues during video conferencing, please follow these additional troubleshooting steps:
1. Test direct modem connection: Connect your laptop directly to your Fidium fiber modem for comparison. If the issue persists when directly connected, please contact your ISP for further assistance.
2. Check QoS settings: Open the Deco app, navigate to MORE > QoS, and ensure that the QoS bandwidth matches your subscribed Internet speed (1Gbps in your case).
3. Verify Speed Limit settings: In the client list section of the Deco app, select your laptop and verify that 'Speed Limit' is disabled and that 'Connection Preference' settings are not mistakenly configured (connection preference should be 'auto' by default).
4. Check Parental Controls: In the 'Parental Control' section of the Deco app, ensure that your laptop is not accidentally restricted by parental control profiles.
5. Check attic satellite signal strength: Since your office is in the attic connected to a satellite unit, ensure that the satellite unit's signal strength is at least 2 bars in the Deco app, as a signal strength of only 1 bar may cause latency or stability issues. If your satellite units are connected via Ethernet backhaul, double-check the Ethernet connection (connect main and satellite units directly, without going through switches, if possible) and ensure that "Ethernet Backhaul" is correctly displayed in the Deco app.
6. Verify Wi-Fi band connection: Ensure your laptop is connected to the 5GHz or 6GHz band instead of 2.4GHz, as 2.4GHz is not recommended for latency-sensitive activities like video conferencing. Also ensure you're connected to the main network rather than the guest or IoT network.
If you require further assistance after trying these steps, please reply back to this post.
Thanks
