Zoom is being blocked by parental controls, but used to work
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
So before Thanksgiving break I had pre-teen parental controls set up on my son's school chromebook and he could attend his classes via Zoom just fine. I believe there was an update over the break and now Zoom is blocked with the same parental controls setup as he had pre-break. I tried removing different categories but couldn't figure out which one was blocking Zoom. I ended up having to remove the parental controls from his device in order for Zoom to function so that he could attend class. Does anyone know which parental control settings are blocking Zoom so that I can allow for Zoom and maintain parental controls on his device?
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on my M9 I experienced the same thing. Turns out zoom was being blocked under the "pay to surf" category. Removing that specific category from the filter allowed zoom to begin working again.
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I confirmed it was 'Pay to Surf' in the parental controls. Moved that to the Available Categories and it solved my problem. Confirmed by attempting the same Zoom meeting with it on/off several times.
AX6000 1.1.1 Build 20200714 rel.18254(5553)
iPad iOS 13.3 (stuck at that version by school district)
No problem before Thanksgiving break. Messed with it for three straight school days...
Good luck parents.
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Zoom is classified as social media. We were not told that TrendMicro added anything to their blocked filters but please provide as much detail as possible so we can look into it. We need to know what hardware version of the Deco M9 and what your current firmware is. Also any other sites that may be blocked that shouldn't be.
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I have Deco M5 with the same issue, My son and daughter missed half class session while I was investigating what was the problem because it was sorking fine prior to nov 27. TP-Link must update the database making an expception on tools that kids are using for their schools like Zoom, we are not able to use parental control due this.
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Hi Carl
I'm using Deco M5 (AC1300) with 4 units, the S/N is 2205437A01329 US/3.0 with firmware 1.5.1 buid 20201022 rel. 66804, the DB of Trend Micro is 11/29/2020
I have the same issue with the parental control blocking zoom.
Hope this helps
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My Hardware : Deco M9 Plus (US) Version 1.1
My Firmware : Version 1.4.3 Build 20200918 Rel. 75286
I haven't noticed any other site being blocked (other than Zoom) that shouldn't but I will update you if I encounter them. I removed both "Online Communication" and "Social Networking" from the categories under parental controls and Zoom was still being blocked. The only thing that got it working was removing the parental controls altogether which is not my preferred solution.
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Hello,
I have the same issue with my Archer AX6000 blocking zoom on my kid's windows 10 pc's. Firmware version 1.1.1 Build 20200714 rel. 18254
Thank you
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