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Android and iPhone can not connect to AX1500

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Android and iPhone can not connect to AX1500

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Android and iPhone can not connect to AX1500
Android and iPhone can not connect to AX1500
2021-11-11 16:58:16
Model: Archer AX1500  
Hardware Version: V1
Firmware Version: latest

Archer AX-1500 runnin the latest firmware.

 

Laptop running WIndows can connect wifi fine.

 

iPhone and Android (pixel, galaxy fold, etc) can not connect to wifi.

 

Have followed information on this thread with no effects.

https://community.tp-link.com/us/home/forum/topic/234734

 

Have tried both WPA2 and WPA with TKIS / AES, tried with or without guest networks.

Nothing. the behavior from the phone is almost like the password is bad. It does not even get to the acquiring IP stage.

 

The only way it works is by having the network open aka No Password, which is dangerious.

 

Can TP LINK please look into this matter. This issue has been reported since 2020.

 

I am IT admin.

 

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#1
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3 Reply
Re:Android and iPhone can not connect to AX1500
2021-11-12 05:48:58

@ITUser 

 

Hello, can I have the specific OS version of the iPhone and Android phones?

 

How about connecting to the Guest network, will they connect?

 

Just to be sure, what is the current firmware version of the AX1500? Is it Archer AX1500(US)_V1.2_210513? Were you able to connect to the network when running an older version on the AX1500?

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:Android and iPhone can not connect to AX1500
2021-11-12 19:12:06

@Kevin_Z 

Iphone is on latest version of IOS, using iphone 11 or 12.

Android versions are 9 and 10.

 

Yes as I stated I tried the Guest Network with the same effects. It will go from Saved under wifi networks and then it tries to connect and instantly it bounce back to Saved.

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#3
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Re:Android and iPhone can not connect to AX1500
2021-11-15 06:51:08

@ITUser 

 

Thank you. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Helpful: 0

Views: 1117

Replies: 3

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