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Deco Setup with iPhone but Android wont connect for Setup

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Deco Setup with iPhone but Android wont connect for Setup

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco Setup with iPhone but Android wont connect for Setup
Deco Setup with iPhone but Android wont connect for Setup
2023-12-27 17:17:44 - last edited 2023-12-28 16:10:19
Model: Deco X55 Pro  
Hardware Version:
Firmware Version: updated when installed

I set up a friends office and home with 

TP-Link AX3000 Whole Home Wi-Fi 6 Mesh System (Deco X55 Pro) | Up to 6500 Sq.Ft. 2×2.5G WAN/LAN Ports Wired Ethernet Backhaul Ideal for 1Gig+ Internet AI-Driven 2023 Release (3-Pack) on my iPhone. It works fine but now that I want him to have the app on his Android Galaxy phone he gets ethernet cable not connected. Its clearly not disconnected and running fine. Anything I can do?

 

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1 Accepted Solution
Re:Deco Setup with iPhone but Android wont connect for Setup-Solution
2023-12-28 07:18:30 - last edited 2023-12-28 16:10:19

  @JDStL 

Hi, You might also need to share the setup email account with your friend.

When you set it up on the iPhone, the Deco has been bound to one email account. Later if you plan to control Deco on another mobile phone or with someone else, you might need to share your email account on the new phone.

In case you need to change the ownership or add a manager account:

How to change the owner account on Deco APP

What’s the difference between an owner account and a manager account?

 

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Deco Setup with iPhone but Android wont connect for Setup-Solution
2023-12-28 07:18:30 - last edited 2023-12-28 16:10:19

  @JDStL 

Hi, You might also need to share the setup email account with your friend.

When you set it up on the iPhone, the Deco has been bound to one email account. Later if you plan to control Deco on another mobile phone or with someone else, you might need to share your email account on the new phone.

In case you need to change the ownership or add a manager account:

How to change the owner account on Deco APP

What’s the difference between an owner account and a manager account?

 

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Deco Setup with iPhone but Android wont connect for Setup
2023-12-28 16:11:31

  @David-TP 

Done TY!

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Replies: 2

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