Solution Archer AX20 Drops Internet Connection Since 1/7/2022 (Resolved)
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
This Article Applies to:
Archer AX10_V1.0/v1.20
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0/V1.20
Archer AX20_V2.0
Archer AX1800_V1.20/V2.0
Archer AX21_V1.20/V2.0
Archer AX90_V1.0
Archer AX55_V1.0
Archer AX3200_V1.0
Issue Description/Phenomenon:
Some customers report that the router keeps dropping from the internet/modem since 1/7/2022, some mentioned this happens after they upgrade the router firmware to the latest 210901, the internet LED on the router would turn red/amber. This can be temporarily fixed by rebooting, power cycling, or releasing and renewing the WAN IP address on the router web GUI. If this is what you experienced with the Archer router recently, please continue reading on.
Available Solutions (Updated on 2022-1-29):
The official firmware has been released for the affected models already, please check for the updates on the router web GUI or via the Tether app. You can also download the latest firmware from the local website:
Archer AX10_V1.0
Archer AX1500_V1.0
Archer AX1500_V1.20
Archer AX73_V1.0
Archer AX72_V1.0
Archer AX20_V1.0
Archer AX20_V1.20
Archer AX20(US)_2.0
Archer AX1800_V1.20
Archer AX1800_V2.0
Archer AX21_V1.20
Archer AX21_V2.0
How to upgrade the router firmware, please follow this guide.
If the dropping issue persists after performing the firmware update as mentioned above, it is suggested to comment below, or email support.forum@tp-link.com with the subject [Forum ID 522208] Archer AX20 Drops Internet Connection after the Latest Firmware Update. In either case, be sure to provide the following information:
1. Who is your ISP? What's the model of the modem?
2. Save and email the System Log on the router (System Tools > System Log). Don't reboot the router, if the internet doesn't recover automatically, please login to the router page, go to Advanced > Network > Internet, click on the Connect/Disconnect to recover the connection on the router.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Loudfreeze wrote
My AC1750 Ver: 5.8 is also experiencing a dropping connection. But I do not see a reference to a relevant patch on this forum. Would you be able to assist?
@Loudfreeze Can I have the model number of the AX1750? Is it Archer C7 or A7? What is the current firmware version on it? Who is your ISP?
- Copy Link
- Report Inappropriate Content
@Kevin_Z it's AC1750, model A7(US), version 1.1.4. ISP is optimum.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Happy to report after several intentional reboots and a scheduled reboot - the router is very stable. Frontier FIOS.
- Copy Link
- Report Inappropriate Content
FloriDUH_JBot wrote
@Kevin_Z Happy to report after several intentional reboots and a scheduled reboot - the router is very stable. Frontier FIOS.
@FloriDUH_JBot Great to know that. 
- Copy Link
- Report Inappropriate Content
Loudfreeze wrote
@Kevin_Z it's AC1750, model A7(US), version 1.1.4. ISP is optimum.
@Loudfreeze Thank you. Please go through the troubleshooting suggestions we provided here, then report back if the issue persists.
- Copy Link
- Report Inappropriate Content
@Kevin_Z Thank you for this firmware! I have an Archer AX21 v1.20 that's been requiring multiple reboots daily for several weeks now (since before the new year), and this beta firmware seems to have fixed it. This is on google fiber Webpass, San Diego area.
- Copy Link
- Report Inappropriate Content
Tu2thepoo wrote
@Kevin_Z Thank you for this firmware! I have an Archer AX21 v1.20 that's been requiring multiple reboots daily for several weeks now (since before the new year), and this beta firmware seems to have fixed it. This is on google fiber Webpass, San Diego area.
@Tu2thepoo I'm glad to hear that the beta firmware helps resolve the issue you were experiencing. Please wait and check for the new official firmware on the router web GUI or via the Tether app, which will be released soon.
- Copy Link
- Report Inappropriate Content
Just wanted to throw my voice in with the rest as I was having the same issue on the AX21 v1.26. After the latest firmware update my internet started dropping every 30 - 60 min. Rolling back to previous firmware seems to have resolved the issue. Going to give it one more day to ensure it's not something else and then test out the beta firmware tomorrow. I will update here with results.
- Copy Link
- Report Inappropriate Content
I recently received an RMA replacement of an AX1800 V1.26 that had the dropped Internet problem. The connection between the modem and the router would drop and a green light on the router would change to amber. The RMA replacement also had the same problem. By chance I saw this thread today and flashed the firmware of the RMA replacement to the posted beta version. It's been half a day and and the connection has been working steadily. Weird how none of the TP-Link tech support agents I've dealt with were aware of the beta firmware fix.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 9377
Replies: 45
Voters 2
