Multiple Fails in Simply Attempting to Change Deco Owner's Email

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Multiple Fails in Simply Attempting to Change Deco Owner's Email

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Multiple Fails in Simply Attempting to Change Deco Owner's Email
Multiple Fails in Simply Attempting to Change Deco Owner's Email
2022-10-13 19:05:57
Tags: #change email
Model: Deco X20  
Hardware Version:
Firmware Version:

First, it's awfully sad that I can't simply change my email address as the owner. I understand the address has to be tied to an active account in order to plug it in to the Deco app, but still: It shouldn't be hoops and fails to do something so simple.

 

Second, so I followed this help doc and created a new valid account with a different email so I could change the owner on my Deco app: https://www.tp-link.com/us/support/faq/2957/

 

It works fine until it diverges at step 5. After successfully receiving my email and launching the app, there's no way to simply "BIND" after the LET'S BEGIN stage to the new user account. The app instead forces me to select my Deco model and start a new network setup from scratch. What's worse is I can't go back to the old account now. It's dead and trying to do so also forces me to start from scratch with creating a new network.

I would say what firmware I'm using but I can't because I'm locked out until I reset everything and configure from scratch (which I can't do in the middle of my workday). Deco iOS App (v2.14.24) and Deco X20 firmware are the latest as of this writing: 20221013.

I am using slightly older hardware (X20) so that's always a problem with computer companies and updates. Still, this one simple email change task should never be a huge hassle ending with a lockout!

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Re:Multiple Fails in Simply Attempting to Change Deco Owner's Email
2022-10-13 20:29:47

  @cpop,

Real Quick, I wanted to make sure that you are connecting your phone's network to the TP-Link Wi-fi that is being broadcast before proceeding into the app. The app may be wanting you to set up from scratch if the phone is not currently connected to the deco network.

 

When it comes to changing email addresses, yes I agree this is inconvenient; but it is the result of having a unified login across TP-Link brands. It would be a significant amount of work to change the userIDs for a user that has accounts with multiple brands, not to mention the effect on warranties and other backend systems. I will add the request to see if there has been any discussion about the feature.

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