Restarted deco m9 plus and now can’t find deco on the app but the network already exists

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Restarted deco m9 plus and now can’t find deco on the app but the network already exists

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Restarted deco m9 plus and now can’t find deco on the app but the network already exists
Restarted deco m9 plus and now can’t find deco on the app but the network already exists
2022-12-28 16:06:07

Our deco m9plus has been working with no issues for the past 18 months. We have come home to a flashing red light on the deco so we restarted the deco. The deco now has a flashing blue light indicating it's ready for set up but the deco app says "we couldn't find deco" after initially showing our previously setup deco network details in the background. We don't want to see up a new network if possible. 

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Re:Restarted deco m9 plus and now can’t find deco on the app but the network already exists
2022-12-29 06:43:09

  @StephenL-Deco 

Hi, welcome to the community.

Are you still able to see Deco's wireless network under the wireless settings on the smartphone?

If the Deco kept blinking blue and no previous network SSID could be found, I think the old network somehow had been deleted and you might need to delete the old history on the Deco APP and start the setup again.

https://www.tp-link.com/en/support/faq/3353/

Best regards.

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