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My Deco ethernet port not working

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My Deco ethernet port not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AGMV

2023-08-23 16:03:43

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Registered: 2023-08-23

My Deco ethernet port not working

2023-08-23 16:03:43

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Model: Deco XE75

Hardware Version: V1

Firmware Version: 1.2.7

My Deco XE75 Ethernet port 1 not working

Connecting internet into it will lead to a no internet red light.

Connecting a switch into it will lead to Deco online but any device connected to the swicth will be innacesible

Connecting a switch with the Secondary unit pluuged into it will crash my internet connection at all devices. If Secondary Deco is in either port 2 or 3 no issues

Any way to diagnose if port is no longer working? How to fix it?

1 Reply

David-TP

2023-08-24 06:26:49 - last edited 2023-08-24 07:13:56

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Re:My Deco ethernet port not working

2023-08-24 06:26:49 - last edited 2023-08-24 07:13:56

@AGMV

Hi, Thank you very much for the feedback.

I see you have tried the beta firmware of optimizing the Ethernet connection.

https://community.tp-link.com/en/home/forum/topic/617382?replyId=1243258

If it did not help, I think it is very likely a hardware issue and you could reach out to the technical support for warranty service:

https://www.tp-link.com/support/replacement-warranty/

Thanks a lot and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

AGMV

2023-08-23 16:03:43

Posts: 14

Helpful: 19

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Registered: 2023-08-23

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My Deco ethernet port not working

My Deco ethernet port not working

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