I arrived home from work yesterday to see that my router's light was red (which I know to mean the WiFi is out). I first checked the modem and it was working properly (I hardwired into it from my computer and turned off my WiFi). I rebooted the router about 3 times, each time the light returning to red.  

I then deleted the entire network, reset the router & created the network again.  Once the process was ready to connect my phone to the WiFi, it the light went straight to red again. 

I called support, deleted & re-created the network again.  No dice. 

She then tried to use access point & rebooted the router, no dice again.  

At this point, I was starving and had to end the call to eat something. 

Since it seemed like that router was desinted for failure, I dig up my other mesh network router and repeated my initial process.  

Straight to red again...

Has this happened to anyone?  I really can't figure out what's going on and my customer support rep seemed incredibly suprised that her solutions weren't working. 

Thank you in advance!