Deco XE75 Pro / Parental controls prompting for subscription I already have

Deco XE75 Pro / Parental controls prompting for subscription I already have

Deco XE75 Pro / Parental controls prompting for subscription I already have
Deco XE75 Pro / Parental controls prompting for subscription I already have
2024-05-06 21:23:33
Model: Deco XE75 Pro  
Hardware Version: V1
Firmware Version: 1.2.4

I have subscribed to HomeShield Pro for over a year. I have also used Parental Controls during this subscription.

 

About a month or so ago Parental Controls started saying I need to subscribe to HomeShield Pro even though I already am. I click the subscription and verify the network but it still keeps prompting me to add the subscription. I have looked elsewhere on this forum to find a solution and have been unsuccessful. It is in Wi-Fi router mode, not access point.

 

I have logged out and logged back into the app. I have power cycled all of the nodes. Still not working. Any ideas?

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Re:Deco XE75 Pro / Parental controls prompting for subscription I already have
2024-05-07 01:20:56

  @Waldosan 

Hi, Thank you very much for your feedback.

Could you please help me collect the following information:

  • A screenshot of the HomeShield subscription page, such as:

4e2a530d45ce4b6f84869d82afc6f042

 

Thank you very much and wait for your reply.

Best regards.

 

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