Unlock Full Home Wi-Fi Coverage with Deco Heatmap — Try out the Open Beta Today!

Unlock Full Home Wi-Fi Coverage with Deco Heatmap — Try out the Open Beta Today!

17 Reply
Re:Unlock Full Home Wi-Fi Coverage with Deco Heatmap — Try out the Open Beta Today!
a week ago

  @Ryan  Thanks! Worked perfectly. I love being able.to try out alternate scenarios without actually moving equipment. Unfortunately the best placement in F2 for me is in the middle of a hallway at the top of a stairwell with no electric outlets. You dont get a lot of extra spots in an old Cape Cod house. But at least I can see why my husband's bedroom tv goes offline once in a while. His room is an awkward location on F2 but it is also directly above the office Deco, so I always assumed that was also providing some signal.This is a useful tool. Can I also plot out the outdoor area as well? We generally have great signal there, extending even to inside my neighbors house, as well as down to the street both front and back.

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#12
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Re:Unlock Full Home Coverage with Deco Heatmap — Try Now & Share Your Feedback!
a week ago

  @David-TP  I did some.further testing. The links in the help.section do not work, none of them. Additionally I installed the Beta on my phone, Galaxy S25 FE  which is Android 15 and had no problems. Then I installed it on my tablet, Galaxy S6 LITE.which is Android 14. On the tablet I cannot open the heat map section at all, the app just crashes. I was also thinking that if I can get the heatmap section work on the tablet it would.be helpful to add a download/upload feature for the map so I don't have to create the map twice.

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#13
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Re:Unlock Full Home Wi-Fi Coverage with Deco Heatmap — Try out the Open Beta Today!
a week ago

e9f60d57031647bfbeb892971f124f36  @Ryan I grabbed the beta from test flight and tried to run the heat map, but got this error. 

how can I provide additional diagnostics?

 

 

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#14
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Re:Unlock Full Home Wi-Fi Coverage with Deco Heatmap — Try out the Open Beta Today!
a week ago

  @fallingrock 

 

Have you tried force-closing and reopening the app? Does the behavior persist? I've personally seen this message when returning to the app after letting it idle for quite a while in the background. Typically closing and reopening the app fixes it for me, but I'm on Android.

 

Can you provide your phone model and iOS version?

 

Does this error occur while you are connected to your Deco's Wi-Fi network directly?

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#15
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Re:Unlock Full Home Wi-Fi Coverage with Deco Heatmap — Try out the Open Beta Today!
a week ago

  @Ryan the app has been restarted many times. 
 

it happens regardless of my location, in my home connected to the WiFi or outside the house on other wifi or cellular. 
 

im running an iPhone 16 pro with iOS 26.4. 

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#16
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Re:Unlock Full Home Wi-Fi Coverage with Deco Heatmap — Try out the Open Beta Today!
15 hours ago

  @fallingrock 

Hi, thank you very much for the feedback.

If you still run into the same error, "Data failed to load", could you please also refer to this link to help us submit the Deco App log:

How Do I Submit a Deco App Log?

(Please update here with the support ticket ID after submitting the App Feedback> Thank you in advance.)

Wait for your reply.

Best regards.

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#17
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Re:Unlock Full Home Wi-Fi Coverage with Deco Heatmap — Try out the Open Beta Today!
2 hours ago
Here you go: TKID260414091
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#18
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