Forums/
Bug Report
2025-12-10 11:47:17
@JavaJoust Hi, It's hard to say the disconnect phenomenon is related to the camera's firmware or the cloud server based on the provided information. If the cameras work after rebooting, please keep...
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Forums/
Tapo Smart Cameras
2025-12-04 09:05:35
@Jholmes95 Hi, Please confirm the following information about the reported phenomenon. 1. Please go to the camera's Device Settings > Device Info page to check its version info. 2. On the camera's...
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Forums/
Tapo Smart Cameras
2025-12-04 08:49:10
@Jack2257 Hi, The Tapo D225 can be powered by a built-in Rechargeable battery or hardwired electrically. If you want to charge the camera's battery with a power adapter and a USB cable, the power...
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Forums/
Tapo Smart Cameras
2025-12-03 08:35:56
@Blackrider Hi, You can refer to Q2 in the instructions below to troubleshoot if you fail to update the camera's firmware. Common questions about the TP-Link camera's firmware Best Regards
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Forums/
Tapo Smart Cameras
2025-12-03 08:28:57
@Kamster Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? You can...
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Forums/
Tapo Smart Cameras
2025-12-01 10:43:30
@Csoper607 Hi, If you're unable to pan your camera left and right in the Tapo app (under Live View > Pan & Tilt) and the camera does not respond when you click the arrow buttons, please try the...
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