Forums/
Tapo Smart Cameras
2025-08-11 11:56:52
@jfj3 Hi, You can try the following steps if you fail to charge the camera. 1. Please power the camera with the original power adapter and cable that come with the camera in the package. Ensure the...
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Forums/
Tapo Smart Cameras
2025-08-11 11:42:43
@Pawelkosa Hi, The Tapo C425 V1, 1.3.12 has no known issues with the video quality. You can refer to Case 2 in the following instructions to troubleshoot. What should I do if I can't view the Tapo...
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Forums/
Feature Requests
2025-08-08 08:21:12
@rdnknrd Hi, Currently, you can go to the Tapo app > Cameras tab > Home/Away mode to add preset settings for your cameras, including the notification feature. Then, after clicking on the Home/Away...
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Forums/
Tapo Smart Hubs
2025-08-08 08:11:37
@rdnknrd Hi, The Tapo camera's Rich Notifications feature can be enabled only after subscribing to the Tapo Care service. It can't be enabled when working with a Tapo hub. Best Regards
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Forums/
Tapo Smart Cameras
2025-08-08 08:05:52
@Jlchavis0844 Hi, Typically, you can press the power button for three seconds to power on/off the Tapo C425, and you can press and hold the reset button for more than 5 seconds to factory reset it....
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Forums/
Tapo Smart Cameras
2025-08-06 08:26:21
@red281gt Hi, You can refer to the following instructions to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? You can...
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