KC100 won't play back clips, shows an X in the thumbnail

KC100 won't play back clips, shows an X in the thumbnail
KC100 won't play back clips, shows an X in the thumbnail
2019-11-17 15:20:16 - last edited 2021-09-26 07:37:56
Model: KC100
Hardware Version: V2
Firmware Version: 2.2.30

KC100 won't play back clips, shows an X in the thumbnail.

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2 Accepted Solutions
Re:KC100 won't play back clips, shows an X in the thumbnail-Solution
2019-11-18 22:56:02 - last edited 2021-09-26 07:38:34

@Ramburner 

 

An "x"  means one of three things.  1. Its a flase positive and if you tap on the clip it will still play.  2.  There was an issue that occured when the clip uploaded to the cloud and it is unretrivable. 3.  There is an indexing issue and it might be retrievable.  We would need to know your Kasa acccount email address though.  Is it the same one you used to register here on the community?  Also please provide us the error you received when trying to play the clip.  

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Re:KC100 won't play back clips, shows an X in the thumbnail-Solution
2021-09-24 12:25:01 - last edited 2021-09-26 07:38:16

Hello everyone,

If you met similar issue that the video clips are not accessible with 'X' on Kasa Camera , here is a guide for troubleshoot this issue: 

https://www.tp-link.com/support/faq/2740/

  • Turn off the Kasa App and launch again, then check if you can view the clips.
  • Try to restart the Kasa Cam

 

We will need to some information to look into the further if the above does not help,  please email to support.forum@tp-link.com  with title "[Forum ID 176456] Kasa Model + issue description" and help provide some details here: 

  • the MAC address of your Camera, device model,  and your TP-Link ID (email account)
  • check what is the exact time or period when the clip shows “X”, the screenshot will be needed for further analysis
  • the Error message when  you try to view the video clips, better to attach a photo of the error

 

For any urgent help, please reach our local hotline support here: https://www.tp-link.com/support/contact-technical-support/

 * I will be marking this post as the 'solution' to this topic  in order for users to find this information easily and to then provide additional feedback, thank you for your understanding~

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#14
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Re:KC100 won't play back clips, shows an X in the thumbnail-Solution
2019-11-18 22:56:02 - last edited 2021-09-26 07:38:34

@Ramburner 

 

An "x"  means one of three things.  1. Its a flase positive and if you tap on the clip it will still play.  2.  There was an issue that occured when the clip uploaded to the cloud and it is unretrivable. 3.  There is an indexing issue and it might be retrievable.  We would need to know your Kasa acccount email address though.  Is it the same one you used to register here on the community?  Also please provide us the error you received when trying to play the clip.  

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#2
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Re:KC100 won't play back clips, shows an X in the thumbnail
2019-12-12 21:10:23

@Carl I deleted them all. There was no error message, they would not play at all.

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Re:KC100 won't play back clips, shows an X in the thumbnail
2019-12-12 21:44:49

@Ramburner 

 

By error message i mean a message that appeared when you tried to play the clip. 

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Re:KC100 won't play back clips, shows an X in the thumbnail
2020-01-05 01:02:21
I have four cameras installed, one KC120 and three KC200’s. They all worked great till I subscribed to the cloud service. After I signed all of them up for the cloud service I get an X in the video thumbnail. Every other video or more are Xed. They were perfect before and now frustrates the crap out of me. Anybody else still having this issue?
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Re:KC100 won't play back clips, shows an X in the thumbnail
2020-01-06 14:29:12

@Idaho i have X too.....on most of all the videos....every now and then, it is recording.  how do we get rid of the cloud?  is TPLINK going to fix the issue? 

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Re:KC100 won't play back clips, shows an X in the thumbnail
2020-01-06 14:33:20

@Carl  i am having SAME issue.  they told me to delete and restart.  NOTHING HAS WORKED.....I HAVE AN X ON EACH video.    NO HELP at all from the TP LINK 

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#7
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Re:KC100 won't play back clips, shows an X in the thumbnail
2020-01-06 14:33:47

@Ramburner I'm sending pics of my settings ect to them and trying to fix this.  It sucks when everything was fine until I gave them payment for the cloud service.  If they don't fix it I will cancel the Cloud.  I suggest you contact tech support, maybe they will understand that I'm not the only one having this issue. Good luck. 

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Re:KC100 won't play back clips, shows an X in the thumbnail
2020-08-28 17:45:04

@Ramburner 

 

I have the same issue.  What was the fix?  The clips have an X over them and when you click it is says "Activity in Progress:  Your camera is still recording activity.  check back later to play this clip."

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#9
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Re:KC100 won't play back clips, shows an X in the thumbnail
2021-09-19 07:00:16

@Ramburner I have been having this issue for a week!! I've updated the app as advised and still not working. Friday nights my mum was abused by the Neighbour and the footage has a x in the middle. This is crucial evidence the police require and now nothing I can do!!! I pay the subscription but for what ???? It doesn't record properly every time. This needs rectifying immediately otherwise what a waste of money for product and subscription. I want answers please 

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Re:KC100 won't play back clips, shows an X in the thumbnail
2021-09-19 07:02:09

@Ramburner my cam is the kasa spot pan and tilt . Just not good enough. Especially when I purchased because my 77 year old mum was assaulted. 

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#11
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