HS103 no longer works with shortcuts in iOS

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HS103 no longer works with shortcuts in iOS
HS103 no longer works with shortcuts in iOS
2021-10-14 13:16:03 - last edited 2021-11-04 06:27:03
Model: HS103  
Hardware Version: V2
Firmware Version: 1.1.4

For some reason yesterday my shortcuts stopped working. If I speak "lights out" usually it turns out. Instead I get the first error message in this screenshot.

 

If go into 'shortcuts' and manually tap on it, I get the second error. 

 

Anyone else having this or know how to fix?

 

 

https://imgur.com/a/knkKxc0

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1 Accepted Solution
Re:HS103 no longer works with shortcuts in iOS-Solution
2021-10-22 11:24:13 - last edited 2021-11-04 06:26:48

Hello everyone, 

Thank you for your feedback and patience! There will be a new  Kasa app (v2.35.1)  released to fix Shortcuts issue caused by  Kasa app update (V 2.35.0).

 

Problem Description :   since v2.35.0  IOS  Kasa app update,  kasa device stopped working with IOS Shortcuts. 

Solution/Fix:    fixed on Kasa app v2.35.1 , update  your Kasa Smart APP in APP store.

 

NOTE:  this thread will be closed after the fix on 22 Oct,2021.  If you  have other concerns with shortcuts, please start a new thread from here. Thank you!

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#15
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Re:HS103 no longer works with shortcuts in iOS
2021-10-15 01:49:37
I am having the exact same problem with all of my Kasa shortcuts with the latest app update.
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Re:HS103 no longer works with shortcuts in iOS
2021-10-15 02:01:42

@MacGarage 

 

I emailed support they sent me a link on shortcuts not working with Alexa. I'm not using Alexa. It's like they didn't even read the email. 
 

have you tried removing and adding back the shortcuts? I'd rather not but seems we may have to. 

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Re:HS103 no longer works with shortcuts in iOS
2021-10-15 02:37:02

@jasonpbyu 

 

I posted this elsewhere:

 

Model: HS105

Hardware Version: V3

Firmware Version: 1.0.22

 

Since the latest App update v2.35.0 on October 14, 2021, all of my Siri shortcuts stopped working on iOS 15.0.2.

 

If I add a new shortcut, it also will fail.

 

Siri reports: "Sorry, something went wrong"

 

The Shortcuts app also reports the same error and will not control the device.

 

The app can still control all of my Kasa devices okay.

 

Out of curiosity, I tried with another device where the app was not updated and the Kasi Siri shortcuts work fine.

 

Using iMazing, I replaced the new, updated app with a backup (v2.30.0 build 903) and it works fine with Siri and the Shortcuts app.

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Re:HS103 no longer works with shortcuts in iOS
2021-10-15 07:18:44 - last edited 2021-10-15 07:19:25

@MacGarage @jasonpbyu 

Thank you for your feedback on the Shortcuts related issue on IOS device, I will check out with our team about it!

 

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Re:HS103 no longer works with shortcuts in iOS
2021-10-15 07:22:50

Hello@MacGarage, got the photo of the error you shared, many thanks!

May I know the model of iPhone and its IOS version, your current Kasa app version as well? 

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Re:HS103 no longer works with shortcuts in iOS
2021-10-15 13:26:49

@Solla-topee I'm having same issue. my iOS is 14.8 my Kasa app version is 2.35.0 Build 973. 

 

It worked earlier this week, it seems the update pushed out mid week broke shortcuts

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Re:HS103 no longer works with shortcuts in iOS
2021-10-15 13:43:15 - last edited 2021-10-15 13:45:44

 

Solla-topee wrote

Hello@MacGarage, got the photo of the error you shared, many thanks!

May I know the model of iPhone and its IOS version, your current Kasa app version as well? 

 

 I am using an iPhone 11 Pro at 15.0.2.

 

The app version with the shortcut issue is the one that was just updated on October 14, 2021, Version 2.35.0 (Build 973).

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Re:HS103 no longer works with shortcuts in iOS
2021-10-15 13:50:31

@jasonpbyu  mine is an iphone 12 pro

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Re:HS103 no longer works with shortcuts in iOS
2021-10-16 03:29:12

@MacGarage  got this email from support but I'm out of town. Let me know if you try this

 

Hello and thank you for contacting TP-Link support. Please try the steps below. 1. Connect your iPhone with your home wifi network 2.4G not with the 5G wifi. Turn off iPhone's cellular LTE data and any VPN connection. 2. Go to iPhone settings > Apps > Kasa app > Enable Local Network 3. Reset HS103: Press and hold power button on the HS103 for only 10 seconds while it's powered on. 4. Open kasa app > click plus sign on top right corner to add the kasa device, select correct model HS103 5. Link it again with your iPhone shortcuts

We look forward to hearing back from you. If you have additional information or feedback to provide, please feel free to let us know.

Please expect the email reply within 1 business day.  For urgent assistance please contact our Live Chat/Phone support with your ticket reference number.

https://www.tp-link.com/support/contact-technical-support/#LiveChat-Support

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#10
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Re:HS103 no longer works with shortcuts in iOS
2021-10-16 14:47:30 - last edited 2021-10-16 14:56:53

@jasonpbyu 

 

Wow, I sure hope the fix is not to go through each plug and switch to get shortcuts working again. That would be upsetting (I have numerous plugs)

 

I downgraded my app and do not have the newest app installed now so I cannot test this.

 

I did notice others on Reddit are having the same problem, so I suspect either it is an app bug or they removed the option to work with shortcuts (without notifying users so I would think doubtful).

 

I did see this article...the reason I wonder about the removal of the shortcut option: https://9to5mac.com/2021/10/11/tp-link-homekit-smart-plug/

 

 

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#11
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