Kasa Cam Outdoor (KC300) and others don't follow activity zones properly

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Kasa Cam Outdoor (KC300) and others don't follow activity zones properly
Kasa Cam Outdoor (KC300) and others don't follow activity zones properly
2021-11-04 15:53:33
Model: KC300
Hardware Version: V1
Firmware Version: 1.0.21

I have the 2-pack KC300, as well as some EC70s. The "activity zones" apparently do not matter on any of these -- it still notifies me of all motion anywhere in the field of view. The activity zones feature is pointless if it doesn't work: I have one of mine pointed at my front driveway, and activity zones set to only record motion on the driveway or porch. However, literally every single passing car on the street is triggering notifications and clips. I have tried to remove and setup zones from scratch to no avail. I quickly tested it by setting a tiny activity zone near a corner, and it still triggered based on the entire screen. As such, I don't think the activity zones feature is working at all.

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Re:Kasa Cam Outdoor (KC300) and others don't follow activity zones properly
2021-11-05 05:31:41

@TheHrushi Thank you for your feedback.

The Sound detected and the change of light e.g. moving car light in camera image will also trigger alerts. You may turn off  sound detection when test the Activity zone.

If the concern persists, please reply with the following information and we will escalate your case: 

 

  • A photo of camera Activity Zone
  • A  video clip showing the problem
  • Mac address of camera ( please share via private message)

 

As the issue you are  sounds unusual,we would like to have a specialist look into this further via email, please check your inbox later.

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