Smart Devices not responding to Alexa

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Smart Devices not responding to Alexa
Smart Devices not responding to Alexa
2021-12-07 18:46:52 - last edited 2021-12-08 07:59:01
Model: KL110
Hardware Version:
Firmware Version:

Since Sept of this year I have (5) KL110 bulbs, (2) HS220 dimmer switches and (4) 15A mini smart plugs. They were all working this morning with Alexa. It now 1:45p and none of the devices will respond to Alexa, The Alexa app is showing them unresponsive. I can control them via the Kasa app but not via voice command or through the Alexa app. I have tried the 3 times off to reset and that did not fix the problem. I have the Kasa skill enabled and my Alexa app is up to date. I have not had any problems in the past . Any suggestions?

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1 Accepted Solution
[ Announcement ] Kasa Devices Affected by Amazon Server Outage on Dec 7, 2021-Solution
2021-12-08 07:46:51 - last edited 2021-12-09 02:53:45

@Tewe 

Hello everyone,
Thank you all for reporting the incident in regard to Kasa devices stopping working with Alexa on Dec7, 2021.
This has been confirmed to be caused by an Amazon Cloud Server outage. Announcement and updated info can be found below:
https://status.aws.amazon.com/

[Phenomenon]:      Kasa devices stop responding in Alexa/Google
[Affected Model]:  Kasa Series 
[Affected Time]: around 15:30 – 22:30 UTC (10:30 AM-17:30 ET)  Dec7, 2021
[Update]: 

[Dec 8, 2:29 AM PST] Resolved as  per the above AWS service website
[Dec 7, 3:03 PM PST] Many services have already recovered.

 

If kasa devices still experiences some issue in Alexa/ Google :

  •  Make sure kasa device can be controlled locally & remotely (when phone using LTE mobile data or on a non-local Wi-Fi) in Kasa APP
  • Disable and enable Kasa Skill in Alexa APP: search for Kasa skill-> disable skill, then enable it -> reauthorized TP-link account > Try to control kasa in Alexa or Google 

 

 

Feel free to leave additional comments if Kasa device has recovered or still encounter an issue.  Thank you again for your patience and valuable feedback.

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Re:Smart Devices not responding to Alexa
2021-12-07 19:45:14 - last edited 2021-12-08 07:59:01

@Tewe I think there may be an issue between tp-link and Amazon clouds.  My KAsa devices have been online integrated with alexa for years and this afternoon I am having the same issue Alexa keepa saying there may be a tp-link Kasa issue the Kasa app works fine.  I'm not sure if it's reginal, I am in the NW Surburban Chcicago area.  

 

I'm think it may be on Amazon's end I have a chepo Chinese cloud managed power strip (purchased before I discovered Kasa) that is having the same issue.

 

Is anyone else having this issue?

 

 

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Re:Smart Devices not responding to Alexa
2021-12-07 20:30:42 - last edited 2021-12-08 07:59:01

@Tewe It's is Amazon they are having widespread issues today.

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Re:Smart Devices not responding to Alexa
2021-12-08 00:29:50 - last edited 2021-12-08 07:59:01

@Jimmy4223 

My devices are now working. Saw on the news that Amazon had a widespread outage which effected Netflix, Disney+, and others.

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[ Announcement ] Kasa Devices Affected by Amazon Server Outage on Dec 7, 2021-Solution
2021-12-08 07:46:51 - last edited 2021-12-09 02:53:45

@Tewe 

Hello everyone,
Thank you all for reporting the incident in regard to Kasa devices stopping working with Alexa on Dec7, 2021.
This has been confirmed to be caused by an Amazon Cloud Server outage. Announcement and updated info can be found below:
https://status.aws.amazon.com/

[Phenomenon]:      Kasa devices stop responding in Alexa/Google
[Affected Model]:  Kasa Series 
[Affected Time]: around 15:30 – 22:30 UTC (10:30 AM-17:30 ET)  Dec7, 2021
[Update]: 

[Dec 8, 2:29 AM PST] Resolved as  per the above AWS service website
[Dec 7, 3:03 PM PST] Many services have already recovered.

 

If kasa devices still experiences some issue in Alexa/ Google :

  •  Make sure kasa device can be controlled locally & remotely (when phone using LTE mobile data or on a non-local Wi-Fi) in Kasa APP
  • Disable and enable Kasa Skill in Alexa APP: search for Kasa skill-> disable skill, then enable it -> reauthorized TP-link account > Try to control kasa in Alexa or Google 

 

 

Feel free to leave additional comments if Kasa device has recovered or still encounter an issue.  Thank you again for your patience and valuable feedback.

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Re:Smart Devices not responding to Alexa
2021-12-08 18:49:00

@Tewe I have exactly the same problem with my Kasa plug (HS103). Alexa will not engage the device. It was working fine two days ago. I'll standby for any potential solutions.

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Re:Smart Devices not responding to Alexa
2021-12-09 01:10:56 - last edited 2021-12-09 01:11:49

Hello @SYDR thank you for sharing the update. According to AWS Status website, the failures have been resolved and everything should be working now. 

If devices does not recover automatically: 

 

1. Try to control Kasa device directly using Alexa voice command 

2. Make sure kasa device can be controlled locally & remotely (when phone using LTE mobile data or on a non-local Wi-Fi) in Kasa APP

3. Try to disable and enable Kasa Skill 

-Search for Kasa skill

-Disable and Enable Kasa Skill and reauthorize TP-link account in Alexa app

FAQ for more details: How to make my TP-Link Kasa Device work with Amazon Alexa?

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[ Announcement ] Kasa Devices Affected by Amazon Server Outage on Dec 7, 2021
2021-12-09 17:29:39

@Solla-topee Your solution is what worked for me. All devices are reset and working with Alexa. Thanks!

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Re:Smart Devices not responding to Alexa
2021-12-12 11:09:37

@Solla-topee hi, I've tried all 3 points and doesn't work!

 

1. doesn't work

2. when Wi-Fi switched off the app doesn't control the device

3. reset and still doesn't work? 

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Re:Smart Devices not responding to Alexa
2021-12-14 01:05:00 - last edited 2021-12-14 01:06:03

Hello @Vikki1 

If kasa device could not be controlled properly in Kasa APP, the device could be offline from cloud or disconnected from router WiFi, that  and requires other troubleshooting. Can you start a new thread here with case details so we could discuss further with that.  Thank you. 

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#10
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