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Kasa App and Integrations

Custom range missing

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Custom range missing

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Custom range missing
Custom range missing
2022-03-18 11:50:02
Model: KS220M  
Hardware Version: V1
Firmware Version: 1.0.8

Not sure when this disappeared. but under the Motion Sensor> Sensitivity there was an option for Custom where I could manaully adjust the sensitivity range. This was a huge benifit as it allowed me to fine tune when the light would turn on due to activity. Now it is either too sensitive or not sensitive enough.

 

Please add this feature back. Thank you.

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7 Reply
Re:Custom range missing
2022-03-18 19:05:04

  @TPVader2000 

 

 

This is actually news to me and the local QA team.  Can you please provide 3 things.  

 

 

  • screenshot of where the feature should be
  • from the about device in settings what is the Frimware version
  • What is the device you are using (android or apple) and what is the app version?
Carl | TP-Link Systems Inc. How Does Your Smart Home Help You Save on Electricity? Join our Community Feedback Drive: Let Us Know What You Think! Check out Our Community Newsletter and Monthly Firmware Updates in our Knowledge Base Contact Support or Join our Official Subreddits: r/tapo, r/tplink, r/omada_networks
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#2
Re:Custom range missing
2022-03-18 19:43:35

  @Carl I am using Android.

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#3
Re:Custom range missing
2022-03-18 22:10:25

  @TPVader2000 

 

Great thank you and to confrim its the setting far, mid and close that is now missing?  Do i have that correct?

Carl | TP-Link Systems Inc. How Does Your Smart Home Help You Save on Electricity? Join our Community Feedback Drive: Let Us Know What You Think! Check out Our Community Newsletter and Monthly Firmware Updates in our Knowledge Base Contact Support or Join our Official Subreddits: r/tapo, r/tplink, r/omada_networks
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#4
Re:Custom range missing
2022-03-19 01:46:42

@Carl No, those setting are there. What is missing is the 'Custom' range. It allowed me to dial up to 25 feet in 1 foot increments for the sensitivity.

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#5
Re:Custom range missing
2022-03-22 10:35:55

  @TPVader2000 

As checked with our team, that is the current  Motion Sensor settings now. As we found the real effect of adjusting the range is pretty limited, and instead of inputting a range value setting High/ Middle/ Low sensitivity is easier for users. 

Do you find the current sensitivity settings not work properly or as expected, do you think more sensitivity levels will help in your case? 

I recommend going to feature request board and share your idea there,  popular threads with more comments could get a chance for team (re)evaluation. 

Thank you. 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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Re:Custom range missing
2022-03-22 11:04:19 - last edited 2022-03-22 11:07:47

@Solla-topee I find it very odd that anyone getting involved in home automation would find any of this difficult. It was not as if the custom range was the only option. Users had four options to chose from, Far, Mid, Close range along with Custom in the app. Please add the Custom range option back along with the current Far, Mid, and Close range options. This was the reason I bought the product in the first place. If TP-Link is not able/willing to add this back then I will be forced to stop buying your product and invest elsewhere.

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#7
Re:Custom range missing
2022-03-22 11:33:27

Hello  @TPVader2000 

as I understand that, the difficulty is how motion sensors accurately reacts to the value and also the change is perceptional to users

So far i do not see a plan to add that back anytime soon, I will record your feedback for further consideration first.   

 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#8

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