Alexa device unresponsive

Alexa device unresponsive

Alexa device unresponsive
Alexa device unresponsive
2022-11-17 17:52:30 - last edited 2022-11-19 02:46:04
Model: HS220  
Hardware Version: V3
Firmware Version: 1.0.3

Started recently. HS220 dimmer has worked fine with Alexa. Now displays Device Unresponsive or Server unresponsive. Have tried several times adding / removing device from Alexa and Kasa apps.

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#1
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2 Accepted Solutions
Re:Alexa device unresponsive-Solution
2022-11-19 02:33:20 - last edited 2022-11-19 02:46:04

  @Tera12 Followed the instructions and rebooted dimmer and all is well!

 

https://community.tp-link.com/us/smart-home/forum/topic/589080?replyId=1150696

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#3
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Re:Alexa device unresponsive-Solution
2022-11-21 02:48:09 - last edited 2022-11-21 02:48:50

Hi   @Tera12 

So glad to know devices works fine right now!

 

If any user experiences similar Device Offline in Nov 2022, please check below topic for suggestions, thank you. 

 

[Solution] Kasa Devices Offline/ Alexa or Google Integration Broken on Nov 15th

Meet Us at CES 2023 | Featuring Wi-Fi 7, EasyMesh, Matter, and a New HomeShield Security
Recommended Solution
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#4
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Re:Alexa device unresponsive
2022-11-17 21:59:34 - last edited 2022-11-19 02:43:28

  @Tera12 

 

Read some of the similar threads, consider these suggestions.

 

Net:

 

Load the beta version of the app.

Restart all Kasa devices.

Reload those that won't restart correctly.

 

If still not stable Check comm to affected devices.   Signal strength should be under 70db, and an extended ping (local) should be showing under 10ms response and no dropped packets.  if results not good reload the switch affected.

 

Mine, while the devices themselves were screwed up, was showing almost 1 second pings and was droppping packets.  Once cleared all was well.

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#2
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Re:Alexa device unresponsive-Solution
2022-11-19 02:33:20 - last edited 2022-11-19 02:46:04

  @Tera12 Followed the instructions and rebooted dimmer and all is well!

 

https://community.tp-link.com/us/smart-home/forum/topic/589080?replyId=1150696

Recommended Solution
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#3
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Re:Alexa device unresponsive-Solution
2022-11-21 02:48:09 - last edited 2022-11-21 02:48:50

Hi   @Tera12 

So glad to know devices works fine right now!

 

If any user experiences similar Device Offline in Nov 2022, please check below topic for suggestions, thank you. 

 

[Solution] Kasa Devices Offline/ Alexa or Google Integration Broken on Nov 15th

Meet Us at CES 2023 | Featuring Wi-Fi 7, EasyMesh, Matter, and a New HomeShield Security
Recommended Solution
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#4
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Re:Alexa device unresponsive
2022-11-23 02:01:08
Not sure if you have the same problem as I did but I found the problem to be with naming. In KASA I named my dimmer switch to be "living room" and then in Alexa I created a group with the name "living room" where I added the KASA dimmer "living room". KASA could control the device but in Alexa it showed as unresponsive. My fix was, in KASA to delete the device and re-install it with name "Living room switch". In Alexa I then added the KASA "living room switch" to my Alexa "Living room" group and everything is working fine.
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#5
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