Getting emails from TP-Link every 10 minutes about attempted unauthorized log in

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Getting emails from TP-Link every 10 minutes about attempted unauthorized log in

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

DiverRich

2022-12-26 19:37:14

Posts: 26

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Registered: 2022-04-25

Getting emails from TP-Link every 10 minutes about attempted unauthorized log in

2022-12-26 19:37:14

Hello,

Just wondering if anyone else is experiencing this or if tp-link has any comment about it. Every ten minutes since 2:30am I've been getting the following email:

"Hi,

We noticed a login attempt form an old version of Kasa app on an unrecognized device. Since Two-Step Verification is enabled, you'll need to update your Kasa app to the latest version to long in with a verification code.

If it wasn't you logging in, someone may be trying to access your account. You can change your password to secure your account."

From what I can tell my account hasn't been breached and the email address appears legit: no-reply@email.tp-link.com. Since I changed my password I haven't received any additional emails.

Cheers.

1 Reply

Solla-topee

2023-01-03 10:56:33 - last edited 2023-01-03 10:57:41

Posts: 13387

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Re:Getting emails from TP-Link every 10 minutes about attempted unauthorized log in

2023-01-03 10:56:33 - last edited 2023-01-03 10:57:41

Hello @DiverRich

Thank you for the reaching out to the community, sorry the late response.

If you have received the 'We notice a new login' email, it's a great step to change your account password immediately and enable 2FA in the app for your account.

For any concerns with TP-Link or your account, it is encouraged to reach our local support here, so they would be able to take a closer look at what happened to your account with the TP-Link ID you provided (or please report your feedback from APP Feedback entry).

Thank you and appreciated for your understanding!

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Getting emails from TP-Link every 10 minutes about attempted unauthorized log in

Getting emails from TP-Link every 10 minutes about attempted unauthorized log in

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