Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates

Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates

Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates
Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates
2 weeks ago - last edited a week ago
Model: Deco XE75 Pro  
Hardware Version: V3
Firmware Version: 1.2.11 Build 20240724
Hello everyone,

My Deco XE75 Pros have been experiencing frequent problems with random internet disconnections. The main node and AP nodes consistently display a green LED; however, my devices often indicate no internet access, and this issue occurs several times daily. A reset sometimes stabilizes the connection, but the problem inevitably returns after 20–40 minutes.

Setup Details:

 

  • Hardware: Deco XE75 Pro (main node and two satellites).
  • Firmware: Updated to the latest available version.
  • Connection: Main node plugged directly into a modem/router combo.

 

Steps Taken:

 

  • Hard reset of the entire Deco network, which temporarily resolved the issue, but disconnections resumed.
  • Switched to AP mode as suggested in other threads, with no improvement.
  • Disabled features like Beamforming and Fast Roaming — device dropouts persisted.
  • Verified ISP modem/router bridge mode settings; no outages were reported in the area.
  • Tested my ISP router and computer directly connected to the media converter — no issues occurred.

 

Recurring Issues:

 

  • Devices (including smart home and IoT) repeatedly lose connection or disappear from the client list, even on a dedicated IoT band.
  • Satellite nodes frequently disconnect and reconnect and sometimes switch between wired and wireless backhaul.
  • LAN functionality stops working during WAN outages, preventing local file sharing and intranet activities.
  • The client list often displays incorrect device names or fails to update when devices connect or disconnect.

 

I’m wondering if TP-Link can provide beta firmware or more advanced troubleshooting steps. I’d also appreciate input from anyone who has resolved similar issues or found a reliable workaround.

If TP-Link moderators are reading this, could this issue please be escalated for further investigation? Any detailed guidance or a firmware update would be greatly appreciated.

Thanks in advance for your help!
3 × XE75Pro (v3.0 | 1.2.11)
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#1
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1 Reply
Re:Deco XE75 Pro Random Internet Drops – Seeking Solutions or Firmware Updates
2 weeks ago - last edited a week ago
Thank you for posting this - we are having very similar issues, which started just a few days ago. We have also tried the troubleshooting steps you posted - to no avail. Looking forward to anyone's suggestions.
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#2
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