No longer receiving notifications

No longer receiving notifications

No longer receiving notifications
No longer receiving notifications
2 weeks ago
Model: Tapo C425  
Hardware Version: V1
Firmware Version: 1.2.26

Today I stopped receiving notifications from my camera. In the past 3 or 4 months we have been having intermittent issues. We would notice that we wouldn't get motion detection notifications. Usually, restarting my phone or turning off then on, the notifications in the app would fix it. Today, nothing worked to restore notifications. I Uninstalled the Tapo app, rebooted the camera, removed and reconnected the camera,turned on and off all the correct buttons. Nothing helped. After reinstalling the app, I don't get the little red dot on the bell symbol. The camera does record motion.

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#1
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Re:No longer receiving notifications
2 weeks ago

  @3nails 

Hi,
You can refer to Part 1 > Case 2 in the instructions below to troubleshoot if you can't receive detection notifications.
What to do if I can't receive notifications with the Tapo Cam or have a delayed notification
Best Regards

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#2
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