I have a c100 camera that I use as a baby monitor. Overnight last night the motion detection stopped working. I have tried unplugging it, restarting it, rebooting it, there's no firmware update available. I did not change any detection or notification settings on my phone or on the camera. All notifications are set to on and motion detection is set to on. Has this happened to anyone else? How do I fix it?
Hi,
You can refer to the following instructions to troubleshoot if the detection feature is not working.
What to do if the Detection feature is not working on the TP-Link Camera?
If the same phenomenon persists, please confirm the following information.
1. Try to enable the Alarm feature on the camera, then test if the camera alarms when an event occurs in front of the camera.
How to configure Alarm feature for Tapo Cameras on Tapo app
2. On the camera's Device Settings > Detection page, please send us the screenshots of the detection page, the detection zone page, and the enabled detection types pages.
3. Please send us a video showing that there are motions in front of the camera, but it can't detect them. You can record the video manually on the camera's Live View page.
(You can upload the video and screenshots to your cloud server (such as Google Drive) or YouTube, generate a link to access, and send it to me (@Solla-topee) via a private message.)
Best Regards
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