C520 and C530 Live Feed from Tapo App is Blurry

C520 and C530 Live Feed from Tapo App is Blurry

C520 and C530 Live Feed from Tapo App is Blurry
C520 and C530 Live Feed from Tapo App is Blurry
a week ago
Tags: #C530
Model: General Product  
Hardware Version: V2
Firmware Version: 1.3.3

My C520WS and C530WS fare doing the same thing but only while viewing the cam footage in live view from the Tapo app.  After the 1.3.3 update the cameras are lagging, and there is alot of latency while viewing in the Tapo app. These cameras are usually crystal clear, especially in 2k which is why I purchased them but after the 1.3 update the lige footage is horrible and you can see the pic adjusting asif it trying to focus.  I've rebooted my router, rebooted the cams, deleted the app and redownloaded, check my network im

getting 1Gig up and down, I've pretty much did all the troubleshooting you can do but still nothing.

 

C

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Re:C520 and C530 Live Feed from Tapo App is Blurry
a week ago

  @BabyGeez 

Hi,
You can refer to the instructions below to troubleshoot the reported phenomenon.
What should I do if I can't view the Tapo camera?
 

If the same phenomenon persists, we recommend sending an email to forumsupport.usa@tp-link.com with the following information for further assistance.

 

Subject: [Forum Escalation][ID 855774] C520 and C530 Live Feed from Tapo App is Blurry
Forum Nickname: [User Provided]
Thread URL:  https://community.tp-link.com/us/smart-home/forum/topic/855774
Model&Version: [User Provided]
Description: [User Provided]
  1. A description of the phenomenon you experienced and the troubleshooting you did.
  2. The videos showing the reported phenomenon.
  3. The camera's MAC address.


Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

Once sent, a ticket will be created in our support system, and a member of the team will follow up to assist you further.

 

Best Regards

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