BE63 download suffering after update firmware, upload okay.
BE63 download speed suffering after update firmware, upload okay.
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@Js4utra welcome to the club. I've had issues with every single firmware update I've done to these routers, to the point that they are about to be put out to pasture and replaced with something more reliable. Every time I do an update it completely kills my upload and download speeds for my whole network. If I run the Speedtest on the Deco app it shows the correct speeds up and down for my 2.5Gbps internet I pay for. However anything inside my network running a speed test shows insanely high latency and maybe 1/5 of the speed it should have. Sometimes a simple reboot or reboot of the firmware through the web page fixes it, or in down cases like today I've been screwing it for 2 hours and it's still broken. No one at TP-Link seems to know why it does this, which is why I'm on the verge of moving on to actually reliable equipment.
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Hi, I was fine with the previous firmware, but with the latest version I’m getting better speeds on my Android phone in the living room. In the basement, where the router is located, the speed is also good, but it’s not very consistent. As you mentioned, the speed test in the Deco app consistently shows 2.17 Gbps (Optimum Fiber).
For your reference, I also tested the speed from my desktop, which is connected directly to the router via a wired connection. The download speed is inconsistent, but the upload speed is always stable.
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Would you both please file a ticket using the steps listed below and we can see if we can't track down the issue for you
First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.
I recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 857092] BE63 download suffering after update firmware, upload okay.
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/857092?moduleId=2424
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
In the template above please fill in the areas that say [User Provided]. This will open a case with our engineering team, and they will work with you via email.
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@JDub2899 Hi, may I know your internet service provider?
@Js4utra , It would be highly appreciated if you both could refer to this reply(https://community.tp-link.com/us/home/forum/topic/857092?replyId=1665314) to send an email to us. So we could escalate the case to the senior engineer for further assistance.
Please try to update here with the ticket ID if you've already submitted the email.
Thank you very much.
Wait for your reply.
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