C-120 Camera Won’t Stay In Position!
The arm between the base and the camera won't tighten up enough to stay in position. It keeps dropping and virtually useless. Anyone else experiencing this and what did you do to remedy this situation?
Thanks for kind responses!
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Just based on what you are decribing I would say you may have a defective camera. However, a common culprit of this type of situation is the tension on the power cord. If this doesn't apply, then I would contact support to start a warranty claim. If it does just all a litte slack in the power cord to resolve.
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I have 3 C120 cameras with same problem. Tried to tighten the screw that should fix this with a very small allan wrinch but could not turn it a bit.
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Hi,
You can use a T6 Torx screwdriver to tighten the screws on the arms and check if this helps.
If the same phenomenon persists, please provide the following info for checking.
1. When did you purchase the cameras, and when did the reported phenomenon start?
2. Please describe how and where you installed the camera, or you can take photos of the environment where the camera is installed and used, and send them to us.
Best Regards
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