Cannot connect to Netflix

Cannot connect to Netflix

Cannot connect to Netflix
Cannot connect to Netflix
2026-03-12 17:17:16
Tags: #VPN
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version: 1.3.1 Build 20251023 Rel 47884

I am unable to access Netflix.  I changed DNS (manual) to 8.8.8.8 primary and 8.8.4.4. to secondary.  I am still getting an error that I am using a VPN or proxy which I am not.  The error is on my phone, computer and Roku. Suggestions on how to fix??

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Re:Cannot connect to Netflix
2026-03-13 06:15:29 - last edited 2026-03-13 06:34:15

  @ScottB1113 

Hi, may I know your ISP?

If the IPV4 internet connection type is "Dynamic IP", it is suggested to temporarily bypass Deco, and connect the laptop directly to the ISP modem via an Ethernet cable to see whether the same error shows up again.

 

Wait for your reply.

Best regards.

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