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Deco BE63 + AX3000 constant connectivity issues

Deco BE63 + AX3000 constant connectivity issues

Deco BE63 + AX3000 constant connectivity issues
Deco BE63 + AX3000 constant connectivity issues
a week ago
Tags: #Deco

Hello, I have a BE63 connected directly to the modem in my basement and an AX3000 upstairs. Previously I used to have two AX3000 points in a 2400 sq ft house but I wasn't getting signal in one bedroom, garage or the outdoor cameras. Now I am getting WiFi signal everywhere but the connectivity keeps dropping. I'm often unable to dial into work calls or watch tv. 
Have already tried rebooting and firmware is updated. When connectivity is good, download speed is about 250 mbps.
 

Any one here can help please? 

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Re:Deco BE63 + AX3000 constant connectivity issues
a week ago

  @cinderd 

 

Welcome to the community.

 

Can you please provide the model number and firmware versions of your BE63 and the AX3000. You can find this info using the links below.

 

How to find the firmware version of Deco - How to Find the Hardware Version on Your TP-Link Device 

 

For the AX3000 use the following directions. How to find the hardware and firmware version of my TP-Link device - Once this page loads click on

 

"How to find the hardware and firmware version of your devices on the Tether app"

 

Also can you please confirm which AX3000 you have as there are three different tp-link products that use the AX3000 tag. I have included links to all of them below.

 

AX3000 Mesh WiFi 6 Extender

 

Or 

 

AX3000 Gigabit Wi-Fi 6 Access Point

 

Or 

 

AX3000 Whole Home Mesh Wi-Fi 6 System

 

Once we have this info we can move forward in trying to solve this problem for you.

 

Thanks 

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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Re:Deco BE63 + AX3000 constant connectivity issues
a week ago

  @HelpFixDecoApp 

for BE63

1.2.10 Build 20251229 Rel. 42008

 

for AX3000

Model: W6000

Next - gen whole house WiFi system

firmware 1.4.0 Build 20241212 Rel. 48194


thank you 

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Re:Deco BE63 + AX3000 constant connectivity issues
a week ago

  @cinderd 

 

Looking at the image below which one best describes your set up. Also which deco is the main and which one is the satellite deco?

 

d295519917d147a2a427a67750ae234e

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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Re:Deco BE63 + AX3000 constant connectivity issues
a week ago

  @HelpFixDecoApp 

the first image.

the main deco is BE63

the other deco unit is AX6000.

My home is 2400 sq ft and outdoor space is 6000 sq ft

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Re:Deco BE63 + AX3000 constant connectivity issues
a week ago

  @cinderd 

Hi, 
The main Deco BE63 has a new firmware version 1.3.2. You can visit this link to download the new firmware and update it via the Deco's web UI. Then test if it helps.
How to Update TP-Link Deco Firmware
 

Please provide the following information if the same phenomenon persists.
  1. Please describe your network diagram in detail.
  2. What's the LED status on your Deco nodes when the disconnect issue occurs?
  3. Do all client devices drop connection simultaneously? Are they disconnected from Wi-Fi, or are they still connected to Wi-Fi but have no internet?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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