AX11000 WAN speed slow
WAN speed test on router is slow with TMobile gateway. 200-300 Mbps. Lucky if I get 400. Gateway wifi and computer 900 Mbps. Disable QoS helped, not much. Not cabling. Manually set WAN port to 1000 Mbps full duplex vs auto. No help. Ideas? TIA
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The first test is to connect a pc direct to the modem bypassing the router to get a base line speed from your ISP.
Some things to do.
Be sure firmware is up to date.
power cycle modem, router, and pc.
disconnect any usb devices.
Try one ethernet port at a time with the others unused and wifi off. Add items one at a time.
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Is the gateway in bridge mode and you are getting all router functions from the router or are you running the router in AP mode or extender mode?
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As I understand AP mode and Extender mode, you can expect to lose at least half the speed.
You may want to see if the gateway can be replaced with a modem. I use my own modem instead of the ISP gateway. Saves money in the long term.
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Hello @WS6_Pilot ,
Welcome to our community.
May I know if your network topology diagram is as follows:
client devices)))((( T-Mobile in default mode—AX11000 )))((( client devices
└──PC └───wired clients
(Note: — stands for wired connection,)))((( stands for wireless connection )
May I know the operation mode of your AX11000? AP mode or Router mode?
When you test the actual speed for AX11000 and PC to T-Mobile, have you used the same speedtest server?
What is your internet plan? And what is the model of the T-Mobile gateway?
Please update the firmware to the latest version: How to Update Firmware on TP-Link Wi-Fi Routers
Please let us know the firmware and hardware versions of your router: How to find the hardware and firmware version of my TP-Link device
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Hi @WS6_Pilot ,
In additon, we also recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 865614] AX11000 WAN speed slow with T-Mobile gateway
Forum Nickname: WS6_Pilot
Thread URL: https://community.tp-link.com/us/home/forum/topic/865614
Model&Version: Archer Ax11000
Description:
[We suggest you include the answer from my previous response, or add any details you haven't mentioned yet.]
Any Other Relevant Information: Please attach the configuration file and system log on your router for further investigation.
How to view and save System Log of TP-Link wireless router
How to create and restore from a backup file on your TP-Link Router
Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the case.
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