KC420WS automatically set resolution from 2k to 1080p

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KC420WS automatically set resolution from 2k to 1080p

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KC420WS automatically set resolution from 2k to 1080p
KC420WS automatically set resolution from 2k to 1080p
2023-02-11 21:02:57
Model: KC420WS  
Hardware Version: V1
Firmware Version: 2.3.16

I have 4 KC420WS. And they all automatically decrease the camera resolution setting from 2K down to 1080P after a week or so. Please fix on next firmware update. 

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#1
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4 Reply
Re:KC420WS automatically set resolution from 2k to 1080p
2023-02-13 07:52:58

Hello   @mksocal 

Thank you for the case report, it is recommended to change back to 2K resolution and observe if issue will happen again.

If so, please share a photo when you find out it is on 1080P, please also check my PM and help collect the app log, thank you. 

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#2
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Re:KC420WS automatically set resolution from 2k to 1080p
2023-02-13 20:13:15

  @Solla-topee 

Thx for reply. Do I need to uninstall my existing Kasa app from the app store to use the beta app?

And I already changed the resolution back to 2K. It's just a matter of time when it will revert back to 1080p automatically. It's done this since I installed these cameras a month ago. The screenshot will just show 1080p. Nothing else to see. But I will send you the log file if I can figure it out how to access the folders.

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#3
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Re:KC420WS automatically set resolution from 2k to 1080p
2023-02-13 20:14:30 - last edited 2023-02-13 20:14:50

And if I need to use the beta app, then I will.not get regular updates from the app store. Right?

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#4
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Re:KC420WS automatically set resolution from 2k to 1080p
2023-02-14 00:47:20 - last edited 2023-02-17 01:16:45

Edit: feel free to let us know any update, thank you!

 

  @mksocal The app should be an independent app.And you can uninstall the Trial app anytime and install the latest app from the Google play store. 

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#5
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