Hey @oberon23, The IoT Network, I believe will also use a different encryption method. Check to see if the encryption method for your main network is different from your IoT network. By default, the...

Hey @Remodlin1, When installing the Deadbolt, you will actually remove the entire deadbolt locking mechanism from your door and replace it with the DL110. You can see what that process would like in...

Hey @FE1011, Typically these cases are a result of how your network manages the connections between devices. The C425 also uses a 2.4Ghz connection, so it is very possible that it can receive a...

New Tapo DL110 Door Lock Available! Fingerprint Recognition: Quickly recognizes and unlocks in seconds, storing up to 100 fingerprints with assigned identities for accurate event tracking. Detailed...

Hey @Rozz, Our US forum is separate from our global forums profile pages as the posts and content are different. I do not think that the posts were deleted, instead they were posted to our global EN...

@KyleOKC, I think improvements to these systems are being worked on, but this is often caused by your email provider processing the email. If you are using an email forward or combined inbox, going...