Forums/
Deco
2022-05-23 07:39:43
@vasilyotov Hi, Since the PC is able to get the correct IP and also be able to ping the gateway, I think the issue should be on the computer itself and have you checked whether there is a new...
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Forums/
Deco
2022-05-23 07:27:38
@eburnside Hi, nice to see you again. The MAC address printed on the label is the LAN MAC address of Deco and it is not wrong. The WAN MAC address(or The MAC address needed for ISP) on the Deco is...
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Forums/
Deco
2022-05-23 07:04:48
@flabbybuns Hi, Thank you very much for your time and patience. I see you mentioned on the community that you have never received any email from us and, maybe it was blocked by the firewall. And the...
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Forums/
Deco
2022-05-17 08:01:49
@TimCO Hi, nice to see you again. I see your case has been forwarded to the senior engineers already #TKID220315329 and if the issue continued and the previous workaround did not work anymore, could...
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Forums/
Deco
2022-05-17 01:09:15
@John047 Update: The latest firmware-1.1.5 for Deco XE75 and XE5300 has released several days ago which has fixed this issue. Please try to update to the new firmware-1.1.5 via Deco APP directly....
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Forums/
Deco
2022-05-16 05:47:16
@Zionpups Thank you very much for the feedback. Could you please try to send APP feedback and add the APP log: After that, please try to switch to 4G mobile data on the smartphone and check whether...
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