@MsVictoria May I know do you still experience the problem, feel free to let us know for any new observations, thank you.

Hello @TBear Thank you for reaching out to the community. Can you check if some tips help to install your camera. What should I do if I fail to configure the Kasa Cam? May I have a photo of error...

Hello @SDFrey It's a good step to check if the plug can be controlled remotely when using the mobile data. From your description, the EP10 plug maybe offline from the cloud due to some reasons, you...

Hi @tasdisr Thank you for reaching out to the community. Please confirm your kasa app is up to date. For ' Both the on and off times are tha same. If I program the on time for 5:00PM and then the off...

Hello @611Foxbow Thank you for reaching out to the community, Here is a troubleshooting FAQ that may help setting up the plug: https://www.tp-link.com/us/support/faq/2229/ If the above steps does not...

Hi @GregS13 Thank you very much for the case report, can you share a photo of the error message in the Alexa APP? Meanwhile you can try to enable the kasa skill in the Kasa APP or Amazon web portal.