Forums/
Tapo Smart Cameras
2026-01-13 11:45:59
@Geasiki Hi, For best performance and safety, we recommend using the original power adapter and cord that came with the Tapo camera to power it. It's hard to ensure the camera's performance when it's...
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Forums/
Tapo Smart Cameras
2026-01-13 11:36:07
@Tyraelos Hi, Please ensure you can control the Tapo cameras remotely in the Tapo app. Then, try disabling the Tapo skill and re-enabling it in the Alexa app to see if this helps. Best Regards
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Forums/
Tapo Smart Cameras
2026-01-13 11:21:59
@Dbond Hi, You can refer to Steps 1-3 in the instructions below to check your camera's hardware, configuration, and placement environment. After that, if you can't hear the person's sound in the Tapo...
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Forums/
Tapo App & Integrations
2026-01-13 10:56:33
@Rick-gamble1 Hi, It would be appreciated if you could provide more information about the reported phenomenon for further analysis. 1. What's your phone's model number and OS version? 2. What's the...
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Forums/
Tapo Smart Cameras
2026-01-09 08:06:41
@skifreak Hi, You can refer to the instructions below to troubleshoot if you can't format your microSD card. What should I do if the SD card cannot be formatted/recognized? If the same phenomenon...
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Forums/
Tapo Smart Hubs
2026-01-08 09:10:41
@Derell_Licht Hi, Please note that the chime that comes with the doorbell camera is different from the Tapo hub. The chime works only with Tapo doorbell cameras. However, the Tapo hub can be ringed...
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