PROBLEMS WITH MY TAPO CARE SUBSCRIPTION

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PROBLEMS WITH MY TAPO CARE SUBSCRIPTION

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Mayte0110

2024-06-21 16:06:00 - last edited 2024-06-28 03:49:00

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Registered: 2023-07-17

PROBLEMS WITH MY TAPO CARE SUBSCRIPTION

2024-06-21 16:06:00 - last edited 2024-06-28 03:49:00

Tags: #Tapo Care #TP-Link ID Related

Model: Tapo C200

Hardware Version: V2

Firmware Version:

Since March 5, 2024 I renewed my subscription.

I changed my mobile phone and now the TAPO app does not recognize my subscription.

Can you please help me.

1 Accepted Solution

Solla-topee

2024-06-24 09:05:51 - last edited 2024-06-28 03:49:00

Posts: 16261

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Registered: 2020-05-19

Re:PROBLEMS WITH MY TAPO CARE SUBSCRIPTION-Solution

2024-06-24 09:05:51 - last edited 2024-06-28 03:49:00

@Mayte0110

Hi,
The Tapo Care subscription has nothing to do with the phone but has something to do with the TP-Link account. Please ensure that you have used the correct TP-Link account(email address) to log in to the Tapo app.

If you still have the old phone, go to your old/new phone>Tapo app>Me page to check if you have logged in to the Tapo app with the same account.

If so, send your TP-Link account and your camera's MAC address to me(@Solla-topee) via a private message.

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.

PROBLEMS WITH MY TAPO CARE SUBSCRIPTION

PROBLEMS WITH MY TAPO CARE SUBSCRIPTION

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