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Rich Notifications Video Snapshot Freeze Issue

Aamir_Zaidi

2 weeks ago - last edited Yesterday

Posts: 1

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Registered: 2024-11-04

Rich Notifications Video Snapshot Freeze Issue

2 weeks ago - last edited Yesterday

Tags: #Motion Detection #AI Detection

Model: Tapo C510W

Hardware Version:

Firmware Version: 1.2.2

Whenever the camera records an action during motion detection the video that it records freezes and skips frames randomly it happens a lot almost regularly it's very annoying I don't have a SD card installed I'm using the cloud storage.

Please help resolve this issue it's very annoying it get's stuck and skips frames randomly very bad annoying experience with the first camera itself.

1 Accepted Solution

Wayne-TP

a week ago - last edited Yesterday

Posts: 3522

Helpful: 658

Solutions: 976

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Registered: 2020-06-23

Re:Rich Notifications Video Snapshot Freeze Issue-Solution

a week ago - last edited Yesterday

@Aamir_Zaidi

Download the cloud video and play it locally, e.g. within the Tapo app, through your phone's photo album player, video player software, and compare whether the same problem exists with local viewing.

Check the camera's signal strength. If the signal is weak, please improve the Wi-Fi coverage in the camera's location. A weak network signal can affect the recording and uploading of cloud videos.
How to check and improve the network connection stability of Tapo smart devices

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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Wayne-TP

a week ago - last edited Yesterday

Posts: 3522

Helpful: 658

Solutions: 976

Stories: 12

Registered: 2020-06-23

Re:Rich Notifications Video Snapshot Freeze Issue-Solution

a week ago - last edited Yesterday

@Aamir_Zaidi

Download the cloud video and play it locally, e.g. within the Tapo app, through your phone's photo album player, video player software, and compare whether the same problem exists with local viewing.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Rich Notifications Video Snapshot Freeze Issue

Rich Notifications Video Snapshot Freeze Issue

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