C220 Detecting birds as people
I'm experiencing this issue with my C220 Camera's V1 (FW 1.3.2) and V2 (FW 1.0.3) devices. They occasionally detect birds as people. I've also read that the C560WS model, which I am about to set up, has a similar issue.
Could you please let me know if there's a beta firmware available that addresses this? I'm happy to send or upload videos if that would be helpful for you.
Thanks,
Dave
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Hi,
Thank you for your feedback and cooperation. For the reported phenomenon, please send me (@Solla-topee) the following information via private messages.
1. The camera's MAC address.
2. The video showing the reported phenomenon. You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me via a private message.
Best Regards
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I'm encountering another issue with two of my V2 devices (FW 1.0.3). They are not consistently switching correctly during dusk to dawn lighting conditions. This results in some images appearing purple and others being very white. I've tried using "compatible mode," but it hasn't made a difference.
The only way to fix this is to reboot the camera!
Would it be helpful if I provided you with their MAC addresses?
Thanks,
Dave
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Hi,
Thank you for the information provided via private message. I'll wait for the video about the false detection behavior.
For the new abnormal image color phenomenon, refer to the following instructions for troubleshooting. Please also send me the abnormal images for analysis.
What to do if the Tapo Camera image color is abnormal?
You can upload the images to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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Hi,
1. For the false detection video clip, have you downloaded it on the camera's Playback page? If so, please send us a picture of the camera's Playback page, which includes the corresponding video clip.
2. For the camera's day/night mode switch behavior, please confirm the following information.
1) If you switch the camera's day/night mode manually on the camera's live view page, does the camera display the same phenomenon as the video you sent to us?
2) When the phenomenon in the video occurs again, please check if shaking the camera will help.
Best Regards
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Thanks for your reply.
Solla-topee wrote
Hi,
1. For the false detection video clip, have you downloaded it on the camera's Playback page? If so, please send us a picture of the camera's Playback page, which includes the corresponding video clip.
2. For the camera's day/night mode switch behavior, please confirm the following information.
1) If you switch the camera's day/night mode manually on the camera's live view page, does the camera display the same phenomenon as the video you sent to us?
2) When the phenomenon in the video occurs again, please check if shaking the camera will help.
Best Regards
1 - attached.
2 - ok will try
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
For the camera's day/night mode switch behavior, you can send the test results to our tech team via email later.
Best Regards
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