Lack of Google Home connectivity

Lack of Google Home connectivity

Lack of Google Home connectivity
Lack of Google Home connectivity
Tuesday
Model: Tapo C410 KIT  
Hardware Version:
Firmware Version: 1.3.1

I know I'm not the first to report this issue (by a long shot!) But what a letdown!!

 

I purchased this because I already have a number of devices linked to my Google Home and so the first thing I looked for when shopping was Google Home connectivity - yep logo on box so all good - NOT!

 

I spent a couple of hours setting it up only to discover that, while it worked perfectly within the native app and 'appeared' to connect successfully to Google Home, the screen was black with an error message. I followed all of the suggestions given after a Google search but (as you already know) to no avail. Then I stumbled on this thread and saw the huge number of people with the identical problem - not just with the model I have but with every other tapo camera. What was worse it has been an issue for some time!

 

How can tp-link continue to emblazon their product boxes with that logo while knowing that it is untrue and continue to mislead who knows how many customers in the future!!!

 

Looks like I'll be taking my camera down, heading back to the retailer, demanding a refund and warning them that all of their tapo stock does not live up to the promise on the box!

 

Rant finished :)

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Re:Lack of Google Home connectivity
20 hours ago

  @Biggles-Downund 

 

The ability to access live streams for Works with Google Home cameras in the Google Home app is an under-development feature released by Google in its Public Preview program. Following the launch of this feature, we quickly made adjustments to enable users to watch Tapo cameras in the Google Home app. However, as Google continues to update this public preview feature, some changes have resulted in the inability to view Tapo cameras within the Google Home app.

 

Google is currently aware of this issue and is actively working on a solution. We have also been consistently checking in with Google for updates. You may follow this article, we will keep community users posted as soon as there is any news. Why can't you access the camera's live feed on the Google Home App?

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