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Downloaded video skips the first ~6 seconds of every clip

Downloaded video skips the first ~6 seconds of every clip

Downloaded video skips the first ~6 seconds of every clip
Downloaded video skips the first ~6 seconds of every clip
Sunday
Tags: #Recording
Model: Tapo C460 KIT  
Hardware Version:
Firmware Version: 1.2.0

I have my tapo c460 set to save locally to an SD card, no encryption.

 

Recorded clips look normal when playing back in the application. When downloading the clips though, the clips skip the first ~6 seconds. The recorded video starts at the right timestamp, but it immediately skips forward to the 6 second mark and I cant go backwards. 

 

This happens in the tapo app as well as in any application that I open the recordkng with. Happens on both of my cameras as well. 

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#1
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3 Reply
Re:Downloaded video skips the first ~6 seconds of every clip
Yesterday

  @Cardinal6 

Hi,
Please confirm the following information for the reported phenomenon.

 

  1. What's your phone's model number and OS version? What's the Tapo app version?
  2. Have you tried on a different phone, and does the same phenomenon occur? What applications have you tried to play the downloaded video clips in?
  3. Is the SD card inserted into the camera or a Tapo hub, such as H200?
  4. Would you please send us a video showing the reported phenomenon? You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:Downloaded video skips the first ~6 seconds of every clip
Yesterday

  @Solla-topee 

 

1) tapo app 3.14.519

Pixel 9, android 16

 

2) happens in the tapo app as well as with Google photos. Haven't tried on another phone

 

3) SD card is inserted into the camera directly

 

4) see attached. The clip should start at 3:08:25 and you should see an animal walk across the view if it was working correctly. 

 

Sending separately 

 

 

 

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#3
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Re:Downloaded video skips the first ~6 seconds of every clip
19 hours ago

  @Cardinal6 

Hi,
Thank you for the information provided. For the reported phenomenon, we suggest contacting forum support via email with the following information for further assistance.


>> For users in the United States, please send the email to forumsupport.usa@tp-link.com. Click to Join TP-Link Community - US Site
>> For users from other countries and regions, please send your email to support.forum@tp-link.com. 

 

Subject: [Forum Escalation] [ID 848356] Downloaded video skips the first ~6 seconds of every clip
Forum Nickname: [User Provided]
Thread URL: [User Provided] 
https://community.tp-link.com/en/smart-home/forum/topic/848356 and the link to your original post.
Model & Version: [User Provided]
Description: [User Provided]
Describe the phenomenon you encountered, provide the camera's MAC address, the phone and Tapo app info, and the video showing the reported phenomenon.

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#4
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Views: 62

Replies: 3

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